Senior Manager Financial Operations

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper.

We never stop working to find new, innovative ways to make that possible.

Qualifications

• 3+ years' experience in a similar role within the call center or BPO industry
• Exceptional understanding of supply plans within the call center environment
• Proven leader in data and information space with 7+ years of experience working in Product Analytics, Marketing Analytics, Operations Analytics or other data-driven strategic insights analytic role
• Strong people management skills leading teams for at least 5 years and growing supply planning, financial analysts or analytics talent.
• Proficient in SQL, Excel, and data visualization software such as Qlik, Tableau, etc.
• Experienced in experimentation design and execution
• Ability to manage multiple projects simultaneously to meet objectives and key deadlines, balancing short & long term strategic implications to meet and / or exceed business objectives as well as manage a team of at least 3 direct reports
• Outstanding communication skills across a diverse audience of business stakeholders in both technical and non-technical forums

Responsibilities

• Lead and develop a world class team of financial operational analysts, coaching technical and strategic skill sets
• Drive headcount planning and hiring strategy for Customer Sucess by managing trade-offs between customer experience / service levels, employee experience, and cost effectiveness
• Be a central financial operational leader across cross-functional teams, driving financial efficiency and thought leadership and supporting business decisions
• Drive financial disciple and own the reporting and dive deep on financials
• Communicate these plans and report on their execution to various stakeholders, and continuously improve the planning and execution cycle.
• Proactively influence wide range of stakeholders
• Driving cost optimization opportunities to achieve greater efficiency within the Partner Network
• Liaising with internal teams, including finance, sales and operations to ensure invoicing processes are streamlined and efficient

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $155,000-210,000.

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs .

Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.