CATERING SALES MANAGER

Catering Sales Manager

Job Category : Sales & Marketing Requisition Number : CATER02456 Showing 1 location Job Details

Description

Supervisory Responsibilities

Directly or indirectly supervises associates and / or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws.

Responsibilities include but are not limited to : interviewing, hiring, and training associates; planning, assigning, and directing work;

appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Major Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times.

In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.

Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

Perform duties associated with business development. Develop and follow a targeted action plan and update plan on a monthly basis.

Develop, pursue and follow-through with business leads.

Create clients by providing prospects with complete and accurate information on hotel. Determine client needs and possible objections;

provide persuasive arguments to close the sale. Negotiate rates to maximize revenues.

• Develop positive working relationships with existing clients by anticipating needs and acting promptly to rectify any problems.
• Practice effective revenue / yield management to include wise negotiation and booking function space, focused solicitation during soft occupancy periods and effective rate and price negotiation.
• Consults with representatives of client group or organization to plan details such as number of persons expected, display space desired, and food service schedule.

Have a comprehensive understanding of the property and its offerings.

• Maintain accurate and proper handling / records of catering and reservations books.
• Notifies various department heads of arrangements made to ensure high level of service and guest satisfaction.
• Directs associates in preparing banquet and convention rooms and erecting displays and exhibits.
• Inspects rooms and displays for conformance to needs and desires of group.
• Arranges publicity, special functions, adjusts complaints and performs other duties to promote good will.
• Possess strong working knowledge of business development and sales techniques, catering and banquet operations, yield management, service standards and techniques, guest relations and etiquette, food and beverage, service ware and equipment, menu development and general hotel knowledge and practical ability to apply business knowledge in a hotel setting.
• Possess the ability to make effective judgments on the various components of the positions and the property to effectively solve guest and operational problems.

Other Duties and Responsibilities

• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours / schedule including evenings, weekends and holidays.
• Nothing in this job description restricts managements right to assign or reassign duties, work hours and / or responsibilities for this job at any time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and / or abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience / Education

Minimum 1-2 years food and beverage supervision and / or sales experience. College degree preferred; High School Diploma and / or 2-3 years experience or equivalent combination of education and experience required.

Certificates & Licenses

Valid State Drivers License (anyone driving a Company vehicle or required to drive as a part of their job); Others required by Brand Standard and / or State Law.

Computer Skills

As required by Brand Standard and Company standards. Prior Delphi experience a plus.

Language Ability

Ability to speak effectively with customers and / or associates. Ability to write clearly and legibly.

Math Ability

Able to perform basic to complex math problems.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment.

However, the associate may be required to work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is *occasionally* required to sit, climb or balance and stoop, kneel, or crouch.

The associate is *occasionally* required to lift up to 40 pounds. The associate is *constantly* required to walk and work with hands and arms up to several hours at a time.

While performing the duties of this job the associate is *constantly* required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned.

They are also *constantly* required to talk and / or hear.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications