Client Services Associate

Title : Client Services Associate (Hybrid)

Location : Austin, DFW, Oxford, MS or Rochester, NY.

Duration : 06+ Months (Temp to Perm)

Pay Rate : 18.50 / hr. On W2

Note :

• Training is 8-5 CST (4 weeks). Please note that the first four weeks of training will be Onsite i.e., Monday to Thursday with Friday being virtual.
• Once out of training hours will be anywhere from 7 Am to 8 Pm and the candidates must be able to work during those hours with no exceptions.
• Candidates can be in Austin, DFW, Oxford, MS or Rochester, NY.
• This is a Hybrid job with 1 day required in the office. Day of the week varies based on site and may change with business need.

As of right now the one day a week in the office is Tuesday for DAL / AUS / ROC and Wednesday for OXF.

Candidates must be submitted with test scores of typing test. Candidates will not be considered for this assignment without test scores attached.

Description :

Job Responsibilities :

• Interfaces with customers to resolve 1st and 2nd tier / escalated customer service issues. Investigates, analyzes, coordinates, and tracks moderately complex customer issues.
• Conducts research as needed. Escalates issues for action as appropriate to more senior or specialized staff for immediate action.
• Creates and maintains logs, reports, records, and files.
• Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.
• May interface with offshore call center to answer questions on process or specialized situations.
• May perform order fulfillment. Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers.
• May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and / or other departments.
• Performs other duties as assigned, such as special projects.

Education, Experience, Knowledge, and Skills :

• High school diploma or equivalent
• Typically requires 2+ years related experience (college education may count for related experience)
• Works under limited supervision
• Responsible for completing assigned tasks within guidelines.
• No direct reports
• Industry or functional experience highly preferred
• Requires extensive knowledge of the company's products and services.
• Strong MS Office skills : May need to create spreadsheets and presentations.
• Excellent verbal and written communication skills
• Excellent customer service skills
• Intermediate Math skills
• Advanced problem-solving skills

Ability to work under pressure and remain flexible to changing schedules and demands