Job Description
Job Description
Responsibilities :
- Follows corporate policies, procedures, and fair claims-handling practices
- Obtains information necessary to properly investigate and evaluate each case by corresponding with agents, insureds, claimants, witnesses, and others
- Reviews and evaluates documentation, including applications, reports, and statements
- Monitors appropriate claim outcomes through a self-audit process
- Delivers superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues
- Ensures legal, regulatory and fair claims handling compliance
- Sets or recommends reserves based on results of claim investigation.
- Within defined authority, manages, evaluates and concludes claims. Prepares and maintains claim reports.
- May provide interaction with insureds, agents, claimants, attorneys, and other service providers.
Conducts in-depth interviews and / or scene inspections
- Attends settlement conferences and / or trials
- May serve as a member of project teams, contributing to the achievement of project objectives.
- Performs other duties as assigned.
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