Director of Operations

PURPOSE AND SCOPE :

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Acts as a serving leader to direct, administer and oversee the day to day operations and activities of dialysis facilities and programs within a specified and potentially changing geographic proximity.

The scope includes, but is not limited to, chronic in-center clinics and home therapy programs, in an assigned area ensuring compliance with established company and regulatory guidelines and procedures, to provide high quality dialysis service and superior patient care to the community.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

Provides strategic leadership of short- and long-term goals through the use of thoughtful and collaborative techniques in the communication of the company’s mission and core values as a means to implement positive change and / or create organization structure within the designated facilities / programs.

Leadership

• Acts as a serving leader to oversee the dialysis business of assigned facilities and programs within a defined area through effective leadership and management of quality patient care, customer relations, marketing and responsible fiscal management.
• Leads the development of area strategic plans, goals and objectives ensuring alignment with those of the region, division and company.
• Provides leadership support and guidance to facility / program management including clinical and home therapy managers and other support staff.
• Mentors, guides, supports and provides subject matter expertise to direct supervisory reports with region.
• Ensures all employees receive the appropriate training and education according to company policies and procedures.
• Collaborates with the appropriate Corporate and local groups to ensure the growth of all modalities.
• Ensures a strong and robust communications process and high level of engagement between all managers and staff within the area and clinics.
• Participates in all pertinent training and development opportunities to grow and develop business knowledge, skills and leadership competencies.

Relationships

• Maintains continual presence in facilities and programs within assigned area and accessibility to staff and patients.
• Acts as the primary liaison between the company and the Medical Directors, Medical Advisory Board members, and referring physicians.
• Responsible for developing and maintaining strong Medical Director and physician relationships.
• Presides over facility Governing Body.

Strategic Operations / Development

• Responsible for addressing and acting upon adverse event and action thresholds in area of responsibility.
• Collaborates with management to develop clinical and program budgets, monitoring performance to ensure optimal, efficient and effective operations practices.
• Accountable for implementing and driving the Staffing, ScheduleWise and other business initiatives.
• Ensures efficient and economical performance in accordance with clinic operating budgets.
• Collaborates with the operations management team to respond to Joint Venture (JV) opportunities.
• Maintains current knowledge regarding community and regional healthcare market and industry issues which may impact business.
• Works with clinical and program managers to synergize and drive patients to move to Home where applicable.

Quality / Compliance

• Responsible and accountable for facility / program maintenance of environmental integrity including safety of all facilities and water systems.
• Maintains Administrative policy and procedure manuals.
• Oversees Privacy and Security compliance according to company Risk Management and Compliance requirements.
• Prepares reports and audits current procedures and processes to monitor efficiency of operations.

PHYSICAL DEMANDS AND WORKING CONDITIONS :

The Physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Day to day work includes desk and personal computer work and interaction with patients, facility, staff and physicians. Regularly travels between locations primarily during the business day, although some out-of-the-area and overnight travel may be expected.

SUPERVISION :

Manages subordinate supervisors and / or predominately exempt staff.

EDUCATION :

Bachelor’s Degree; Advanced Degree preferred or an equivalent combination of education and experience.

EXPERIENCE AND REQUIRED SKILLS :

• 3-5 years of business operations management and leadership experience.
• Demonstrated leadership and management competencies and skills including excellent financial competence, operational excellence, exceptional communication and customer service skills.
• Strong Business Acumen; multiple modality exposure a plus.
• Demonstrated practice of continuous quality improvement and relationship development.
• Results oriented.
• Excellent skills for team building, motivating employees, performance management and decision making.
• Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.

EO / AA Employer : Minorities / Females / Veterans / Disability / Sexual Orientation / Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

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