ASSISTANT COMMISSIONER, OPERATIONS MANAGER I (NCS) - DEPARTMENT OF HOUSING AND COMMUNITY DEVELOPMENT

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE : 08 / 05 / 2024

CLOSING DATE : 11 / 05 / 2024 AT 12 : 00 MIDNIGHT

SALARY RANGE : $99,053.00 - $131,145.00 USD Annually

CLASS DESCRIPTION

The Baltimore City Department of Housing and Community Development is seeking an Assistant Commissioner (Operations Manager I) for our Permits & Litigation Division - Permits & Plans Review and Trades Licensing & Registration Section.

The Baltimore City Department of Housing and Community Development (DHCD) was created in 1968 to consolidate local community development efforts with housing and building code enforcement.

With over 400 employees, DHCD strengthens City neighborhoods by attracting investors, developers, and homebuyers. Through the administration of Community Development Block Grant (CDBG), HOME funds, City bond funds, and other creative financing mechanisms, DHCD finances and guides strategic development projects to meet housing and neighborhood needs.

To hold property owners accountable and keep neighborhoods safe, DHCD monitors construction and building activity and enforces the City's building, fire, zoning and related codes, as well as provides energy conservation services.

The Assistant Commissioner, (Operations Manager I), for Permits & Litigation is responsible for directing, leading, coordinating, and managing the activities of the Permit Office which includes managing the processing of permits, trades licensing / registration, document maintenance and retrieval, and the Plans Review Office which reviews construction drawings.

This position is responsible for the administrative, fiscal, and resources functions for the section. The Assistant Commissioner will coordinate DHCD with other city agencies to assist developers, businesses, and individual citizens in receiving permits for their property.

The Assistant Commissioner will report to the Deputy Commissioner of the Permits & Litigation Division.

ESSENTIAL FUNCTIONS

• Supports Deputy Commissioner in formulating data-based strategy, systems, processes, procedures, and long-term strategic goals for the Permits & Litigation Division.
• Oversee the implementation of the same and offer recommendations for effective and efficient operations. Directs and monitors decisions originating from the Deputy Commissioner;

informs staff of new directives and provides direction.

• Directs, leads, coordinates, and manages the activities of the Permit Office, Plans Review Office, and Trades Licensing / Registration Unit.
• Manages permit staff and workflow and coordinates complex / large projects for code compliance and code waivers. Meet with engineers / developers to ensure familiarity with full permit processes.
• Undertakes projects as required and prepares reports and correspondences for the Deputy Commissioner utilizing Word, Excel, PowerPoint, ProjectDox, and the Division's permit tracking software.
• Provides information assistance and answers to questions from staff, external agencies, and the public.
• Acts as a liaison for the Deputy Commissioner when dealing with staff, external agencies, the public, elected officials, and other Deputy commissioners.
• Assists with the overall management division assets; reviews and approves payroll.
• Performs other related duties.

EDUCATION AND EXPERIENCE REQUIREMENTS

EDUCATION : Have a master's degree in architectural or structural engineering from an accredited college or university.

EXPERIENCE : Have five (5) years of experience in senior management policy driven operational responsibilities.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of the principles, practices, and procedures of business and public administration.
• Knowledge of architectural and structural engineering reviews.
• Knowledge of standard office management methods.
• Knowledge of organizational structure, staffing patterns and administrative controls.
• Ability to plan, organize, and direct the work of others.
• Ability to present recommendations clearly and concisely.
• Ability to exercise judgment and discretion in applying and interpreting departmental policies, codes, rules, regulations and procedures.
• Ability to develop and install program procedures.
• Ability to speak and write effectively.
• Ability to maintain confidentiality of sensitive information.
• Ability to communicate effectively with co-workers, staff of other agencies and the public.
• Strong knowledge of business analytics and performance management.
• Strong leadership skills. This incumbent is organized, knows how to advocate for all employees and holds them accountable for service excellence.

This person fosters a culture of employee engagement, rewards, and recognition.

• Genuine personality and disposition when communicating with people at all levels. This person is resourceful and can establish and maintain meaningful relationships with people at all levels, ranging from front-line employees, elected officials, and across city agencies.
• Ability to lead change in a multi-stakeholder environment and make recommendations regarding operating policies and administrative practices.

COMPENSATION : This career opportunity offers a comprehensive benefits package with a salary commensurate with experience.

NOTE : Those eligible candidates who are under final consideration for appointment to positions in this class will be required to authorize the release of criminal conviction information.

Financial Disclosure :

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

BALTIMORE CITY AN EQUAL OPPORTUNITY EMPLOYER