MANAGER, QUALITY ASSURANCE*

Description

We are on a mission to become the world's most sustainable and innovative maritime, logistics, and technology company. As a privately- held, U.

S - owned and operated company, Crowley provides Logistics, Government Solutions, Shipping, Wind and Fuel services in 36 nations and island territories.

By expanding and innovating our services, we have grown to a committed team of over 7,000 diverse people, generating an annual revenue of more than $2.

9 billion. We live up to our purpose of bravely advancing what's possible to elevate people and the planet with our core values of Integrity, Sustainability and Drive guiding everything we do.

To continue laying the groundwork, challenge what's possible and celebrate the power of inclusion, we seek to partner with driven individuals who are ready to elevate their career with us.

SUMMARY : Responsible for managing all aspects of the quality assurance program, ensuring compliance with government requirements contracts and Crowley business unit policies and procedures.

GENERAL RESPONSIBILITIES : Plans and oversees activities concerned with development, application, and maintenance of quality standards.

Develops and implements standards and methods for inspection, testing, and evaluation, utilizing knowledge in engineering fields, such as chemical, computer, electrical, or mechanical.

Devises sampling procedures, and designs and develops forms and instructions for recording, evaluating, and reporting quality and reliability data.

Develops and maintains a quality plan which includes service quality standards, quality scorecards, monitoring, coaching, performance metric assessments and improvement actions.

Manages a team of quality representatives and / or specialists establishing work standards, performance objectives and enforcement through regular oversight.

Ensures team standards are achieved and initiates improvement actions when necessary. Works collaboratively with the team to ensure consistency in quality service requirements.

Monitor and report program performance against key performance indicators (KPIs) and performance standards; recommending process improvements when opportunities are identified.

Analyzes performance trends and takes proactive steps to prevent service shortcomings. Generate analysis and reporting of historical test results.

Documents anomalies, issues and potential gaps on services. Report performance information through formal and informal reports that may be contractual deliverables.

Conducts process and product audits to confirm compliance with company policies and contract requirements.

Qualifications

EDUCATION : Bachelor's degree in business, transportation or a related field; or a combination of post high school education and experience.

EXPERIENCE : 7+ years of experience in the commercial trucking or maritime industry, preferably skilled in U.S. government logistics, transportation or acquisitions.

TECHNICAL PROFICIENCY : Proficient in Microsoft Office products, including Word, Access and Excel. Proficient in transportation management systems preferred.

COMPETENCIES : Ability to communicate effectively verbally and in writing, including conveying technical information to technical and non-technical users.

Ability to establish and maintain effective working relationships with internal / external business partners. Ability to evaluate process effectiveness and develop change or alternatives.

Ability to function effectively with, or as part of a team. Ability to indirectly mentor, coach, train and / or supervise employees.

Ability to effectively manage projects that may vary in nature and scope. Ability to identify and / or document existing and new trend, as well as evaluate and predict their impact on the organization.

Knowledge of and ability to apply the concepts, principles and practices of change management. Knowledge of and ability to interpret and apply related professional / company standards as well as applicable federal, state and / or local laws, ordinances, rules and regulations.

Knowledge of and ability to apply the principles and practices to strategically align tasks and people with the organizational goals and objectives.

OTHER : Ability to travel as necessary.

JOB SCOPE : Position impacts multiple business units / segments.

WORKING CONDITIONS : Works both inside an office environment and also outside in conditions of both high and low temperatures.

May be exposed to odors, dust, dirt, mechanical hazards, high noise levels and potentially dangerous equipment. Must be able to crouch and stoop to get into areas with restricted headroom and be able to climb ladders.

May require extended use of computer keyboard and viewing of computer monitor and ability to sit for long periods of time.