The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements.
Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand.
Inspired by our unique motto, JOY and FUN, we focus on social responsibilities by building state-of-the-art products for scientific advancement;
especially for protecting health, safety, and the environment. HORIBARIANs, the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters.
GENERAL SUMMARY :
Under the general supervision of the Field Service Supervisor or Manager, installs, maintains and repairs Horiba supplied equipment at customer locations.
ESSENTIAL FUNCTIONS :
- Installs, repairs and maintains Horiba products at customer sites.
- 75% Travel and ability to obtain passport.
- Balance of time spent between home and field.
- Provides technical assistance to customers and Horiba departments, including parts, technical questions, and some application support.
- May assist with preparing quotations or RMAs
- Complete Workorders and Field Service Reports with sufficient detail for customer invoicing, warranty charges, labor and materials charges, and policy.
- Maintain notes and in the customer service database (ServiceMax).
Skills Demonstrated By :
- Ability to effectively and professionally deal with customers and co-workers as evidenced by two or more years of customer service-related experience.
- Ability to work with little or no direct supervision.
- Ability to efficiently and accurately perform installations and repairs on scientific instruments and willingness to learn HORIBA instruments.
- Should have an electronics / optical or technical background.
- Needs to be able to think on their feet and troubleshoot complex scenarios
- Experience with ServiceMax or similar, Salesforce and / or SAP experience are a plus
- Associate's degree or equivalent experience in a technical field.
- Experience with Microsoft Word and Excel or similar.
- Good communications skills
- Must be able to routinely lift 50 pounds.
Compensation Package :
- HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with a match; employee group dental, vision, life, and disability (short and long-term) paid for by the company;
- medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions;
employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.
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