Customer Service Representative - Erlanger, KY

Customer Service Representative - Erlanger, KY

Erlanger

KY - Kentucky

Sales, Customer Service & Origination

Job Description

Customer Service Representative - Erlanger, KY JOB SUMMARY : The Customer Service Representative I (CSR I) position is an entry level role for individuals beginning their Customer Service career. The CSR I is part of the ADM Nutrition Customer Service organization, which is responsible for managing the customer order fulfilment process from order entry to delivery. This role reports to the [Insert Line Manager position] at the [Office / Plant Location] facility. As one of the world's largest nutrition companies, ADM unlocks the power of nature to provide ingredients and solutions for foods, beverages and supplements for people all around the world. The CSR I position plays a critical part in this process by working closely with Sales, Supply Chain, Operations, and Shipping teams to provide an industry leading customer experience. PRIMARY RESPONSIBILITIES : Customer Relationship Management :

• Serve as the main point of contact for assigned customers.
• Answer customer inquiries via email and phone.
• Resolve credit hold issues.

Order Management :

Cross-Functional Collaboration and Business Support :

CRITICAL SKILLS AND COMPETENCIES :

EDUCATION AND EXPERIENCE REQUIREMENTS :

Excited about this role but don't think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings. ADM requires the successful completion of a background check. REF : 102036BR

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors. The pay range for this position is expected to be between :

$37,300.00 - $59,000.00

Benefits and Perks Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including :

Additional benefits include :

#IncludingYou Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together. We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

About ADM At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Req / Job ID

102036BR

#LI-Onsite

Ref ID

#LI-JW1

Customer Service Representative - Erlanger, KY | Archer Daniels Midland