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Bottle Room Clerk

Bottle Room Clerk

Hy-VeeDes Moines, IA, US
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Bottle Person

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Bottle Person

Department : Grocery

FLSA : Non-Exempt

General Function : Provides prompt, efficient and friendly customer service. Assists customers in the bottle / can redemption room of the store.

Core Competencies :

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations :

Accountable and Reports to : District Store Director, Store Manager, Assistant Managers General Merchandise, Perishables, and Store Operations; Service Managers

Positions that Report to you : None

Primary Duties and Responsibilities :

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Maintains bottle room and keeps it clean.
  • Assists customers with distributing bottles in proper locations.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by escorting them to the products they're looking for, securing products that are out of reach, and loading or unloading heavy items.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Assists customer in transporting purchases to their mode of transportation.
  • Cleans can redemption area and empties the recycle bins, where applicable.
  • Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
  • Maintains supplies on front-end; i.e. paper / plastic sacks, receipt paper, etc.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
  • Secondary Duties and Responsibilities :

  • Assists in all departments as requested (within the wage and hour guidelines).
  • Delivers product to customers (within the wage and hour guidelines).
  • Shovels, salts, and sands walkways.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.
  • Knowledge, Skills, Abilities and Worker Characteristics :

  • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
  • Ability to do simple addition and subtraction; copying figures, counting and recording.
  • Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in writing, increased contact with people.
  • Education and Experience :

    No education or experience requirements.

    Supervisory Responsibilities (Direct Reports) : None.

    Physical Requirements :

  • Must be physically able to exert up to 75 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
  • Working Conditions :

    This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals / solvents.

    Equipment Used to Perform Job :

    Bottle machines, window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).

    Financial Responsibility : None

    Contacts : Has daily contact with the general public and occasional contact with suppliers / vendors.

    Confidentiality : No access to confidential information.

    Are you ready to smile, apply today.

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    Bottle Room Clerk • Des Moines, IA, US

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