Underwriting and Risk Lead - Merchant services

RISK AND UNDERWRITING LEAD MERCHANT SERVICES

Founded in 2021, NowPay LLC is proud to be a part of the family of Hankey Group companies. With assets over $20 billion combined, the Hankey Group has a 50-year track record of being an innovator in the automobile and finance industries led by our companies Westlake Financial, Nowcom and many others.

Based out of our Los Angeles and Agoura Hills offices, NowPay is a full-service registered ISO / MSP that offers card and ACH processing, point of sale hardware and software, and various other payment technology solutions that intend to help our clients operate effectively.

We are driven to continuously develop new products and services to solve the ever-expanding need of small, medium and large businesses to connect with financial institutions and consumers.

Our company conducts merchant underwriting, risk, onboarding and support in-house.

NowPay has a people-first culture with an emphasis on honesty and integrity whether it is with our employees, clients or partners.

We are seeking experienced professionals to join the NowPay family and be an integral part of our rapid growth. Join our team if you are ready to make an impact today!

RESPONSIBILITIES

• Review merchant processing applications and support documentation relating to our ACH and card processing services.
• Assess risk by evaluating merchant industry type, transaction volume, average ticket, delivery timeframe, card present, card not present and other factors during the new merchant onboarding process and make confident decisions and recommendations accordingly.
• Perform financial risk analysis and possible exposure calculations, evaluate business financial positions, liabilities, payout delays, and reserve estimates for prospective and existing merchant accounts.
• Set processing parameters for merchant accounts.
• Monitor merchant account transaction, batch and authorization volume and analyze for potential high risk and / or fraudulent activity.
• Investigate the processing volume, chargebacks, returns refunds, and fraud on merchant accounts that have exceeded the parameters set by our risk management team and make real time decisions to potentially increase or decrease exposures and reserves.
• Review and analyze financial records such as invoices, balance sheets, bank statements and processing statements to spot risks and related trends.
• Create and maintain risk-related policies and procedures.
• Communicate with merchants as needed to verify activity observed through transaction and batch review as well as collect any documentation that may be necessary.
• Review incoming chargebacks and assist merchants with filing rebuttals.
• Communicate with 3rd parties such as acquirer, sponsor bank, and more.
• Maintain and review current financial risk information on existing accounts.
• Ensure our internal processes and procedures are up to date.
• Stay informed on industry trends pertaining to merchant services underwriting, fraud, and risk.
• Ability to wear a few different hats as it relates to other potential tasks and responsibilities that may arise on an as-needed basis.

EXPERIENCE

• BS / BA degree (Finance, Business, or Economics) or related work experience. Minimum 2 years of experience in risk, credit, and / or underwriting roles.
• Strong knowledge of card brand and NACHA rules.
• Experience reviewing merchant applications and files for payment processing to ensure they are complete and ready for review.
• Experience in merchant underwriting and risk with a merchant processor, payment facilitator, SaaS provider, or fintech company.
• Competency with correctly interpreting credit bureau reports and bank and financial statements.
• Familiarity with payment industry merchant guidelines and high-risk business types.
• Experience with determining and communicating to other parties a status after review of a merchant of approve, pending, or decline based on financial, compliance, and / or fraud risks.
• Detailed knowledge of risk management best practices related to fraud and KYC / AML procedures, tools, and best practices relating to card and ACH processing.
• Experience working with sponsor banks and auditors.
• Ability to navigate through a start-up environment.
• This role is required to work out of either our Los Angles or Agoura Hills offices.

What’s the expected pay for this role?

• $75,000 - $100,000 per year
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

FULL-TIME BENEFITS

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Employee Loan Assistance
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law.

Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the organization.