About the Role
As the Associate Manager over Systems, you will be responsible for leading a team that executes all technical builds and changes for our 1,000+ live Warehousing as a Service concepts.
You will also be responsible for collaborating with product operations and engineering teams to build new capabilities for our team.
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
You will report into Manager, Operations & Systems on our DashMart Warehousing as a Service team in our New Verticals organization.
You’re excited about this opportunity because you will
- Work with stakeholders like engineering, product operations, and business owners to scope out, design, and launch new product enhancements that enable our team to deliver best-in-class customer experiences
- Lead a team of specialists and associates that build, update, and maintain 1,000+ live Warehousing as a Service concepts
- Iterate on the team’s operational model to improve speed to launch new concepts and reduce the amount of errors with launches
- Work closely with Account Managers and Sales Directors to ensure new partnerships are set up from success from Day 1. This includes scoping & defining technical capabilities, assessing integration feasibility, and collaborating to build net new technical solutions as needed.
- With your team, own the end-to-end processes and execution for 100s of menu changes, new storefront and business builds, and technical support requests on a weekly basis
We’re excited about you because
- You have at least 2 years of experience leading high-performing, technical teams. You have a passion for developing talent and training team members on new technologies and processes.
- You have 4 years of experience in a technical, business-facing role akin to product management, technical account management, technical customer support
- You have a Bachelor's Degree or higher in a business or technical discipline
- You have experience performing data analysis on a regular basis and can quickly interpret data points to understand root causes and potential solutions
- You have significant experience writing queries and formulas in google sheets & SQL, and can quickly learn new tools (i.
e. internal inventory systems, internal database systems, internal reporting systems)
- You can easily learn and understand the backend of internal systems and how they interplay with each other
- You can write and interpret product requirements, and work closely with engineering partners to ensure new product features are build to meet all possible use cases
- You’re comfortable creating content and presenting to senior leadership, including documentation that summarizes technical problems and solutions
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