Senior Dining Room Manager

Senior Dining Room Manager

Newly remodeled Napa Rose, the Fine Dining crown jewel of Disneyland Resort's culinary landscape, stands as a testament to extraordinary hospitality. Recognized as a Forbes 4-Star restaurant and home to an Award-Winning Wine List and Bar Program, Napa Rose is more than just an upscale dining destination it's a benchmark of sophistication, craftsmanship, and unforgettable guest experiences. As we prepare to celebrate our 25th anniversary in 2026, we are seeking a visionary leader who thrives on excellence, innovation, and the pursuit of greatness.

The Senior Dining Room Manager is an advanced leadership position that is responsible for stage management of our talented Cast in a Fine Dining restaurant as well as mentoring fellow Dining Room Managers. In this role, you will ensure efficient and safe operations, drive an immersive guest experience, increase Cast engagement and safeguard our brand. This role strives to deliver world-class guest service standards; recognizes / coaches Cast behaviors; and manages the business through Key Business Drivers while maintaining strong connection to the rich history and heritage of our Disney Hotels.

Responsibilities :

• Provide a world-class fine dining experience to our guest by focusing on Disney Service Standard to maintain the Restaurant's Forbes rating
• Demonstrate commitment to excellence and working in the operation daily, which includes interacting with guests and cast members and resolving any issues
• Maintain a positive attitude and strong cast focus to inspire, engage, coach and develop a diverse and talented team
• Recognize cast members and hold them accountable for delivering excellence with the Five Keys in safety, courtesy, inclusion, show and efficiency. Be a teacher and developer, take a sincere interest in the Cast and be vested in their success
• Exceed guest expectations that yield results and positive guest feedback to help achieve / maintain a Forbes 5-star rating
• Strong advocate for change, inclusion, innovation and continuous improvement
• Serve as a functional / subject matter expert of the operation
• Participate in departmental meetings and communicate relevant information to cast members
• Participate and provide operational perspective in project planning and LOB departmental meetings
• Make balanced day-to-day operational decisions that benefit guests, cast members and the demands of the business
• Manage daily staffing levels and anticipate shift coverage needs based on demand. Drive and deliver daily results
• Support local projects and monitor any potential impacts to the guest and cast experience
• Serve as a change agent, taking calculated risks to integrate processes, removing barriers and aligning performance goals of the hourly Cast
• Help develop and drive change to enhance overall revenue goals of the operation

Basic Qualifications :

Preferred Qualifications :

The hiring range for this position is $77,000-95,100. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and / or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and / or other benefits, dependent on the level and position offered.