Front of House Team Member

Title : Front of House Team Member

Location : Chick-fil-A at Huntington Mall, Barboursville, West Virginia

Job Description :

As a Front of House Team Member at Chick-fil-A Huntington Mall, you are the face of our establishment, providing genuine hospitality, fast and accurate service, and ensuring food safety standards are consistently met.

Your role is crucial in creating a positive dining experience for our guests while adhering to local health and food safety laws.

Key Responsibilities :

1. Genuine Hospitality :

• Greet guests with a warm and friendly demeanor as they enter the restaurant.
• Provide exceptional customer service by engaging with guests, answering questions, and addressing concerns promptly and courteously.
• Ensure guests feel valued and appreciated throughout their dining experience.

2. Fast and Accurate Service :

• Take and process guest orders efficiently and accurately using our POS (Point of Sale) system.
• Prepare food and beverage items according to Chick-fil-A standards and recipes, ensuring speed and accuracy.
• Work collaboratively with other team members to expedite orders and maintain a smooth flow of service.

3. Food Safety Compliance :

• Adhere to all food safety and sanitation guidelines set forth by Chick-fil-A and local health regulations.
• Maintain cleanliness and organization of the front counter, dining area, and condiment stations.
• Monitor and record temperatures of food items and storage units to ensure safe food handling practices.

4. Team Collaboration :

• Communicate effectively with team members and shift leaders to ensure seamless operations during peak hours.
• Assist with training new team members on front of house procedures, including hospitality standards and food safety protocols.
• Support a positive and respectful work environment by actively participating in team meetings and contributing ideas for improvement.

5. Additional requirements :

• Smile
• Speak Enthusiastically
• Multitask quickly, yet thoroughly
• Work on your feet several hours at a time
• Always adhere to Chick-fil-A Huntington Mall’ dress code
• Other duties assigned by leadership that are deemed necessary or needed.
• Lift and carry at least 50 lbs.
• Bend, stoop, reach, move up and down ladders and work in various temperature-controlled environments

Qualifications :

• Previous experience in customer service or food service preferred, but not required.
• Strong interpersonal skills with a passion for providing exceptional hospitality.
• Ability to work efficiently in a fast-paced environment while maintaining a high level of accuracy.
• Basic math skills for processing transactions and handling cash.
• Willingness to learn and adhere to Chick-fil-A's standards and procedures for food safety and customer service.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Join our team at Chick-fil-A Huntington Mall and become part of a company dedicated to serving others with excellence and integrity.

Apply today and help us continue to deliver remarkable experiences to our guests!

Working at a Chick-fil-A® restaurant is more than a job it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.

Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.