General Manager

Job Description :

We are looking for an experienced and passionate General Manager to join our team.

The General Manager is responsible for the efficient and effective management of the entire restaurant operation, including but not limited to financial, budget and inventory management, staffing (e.

g., recruiting and hiring staff, training, performance and discipline, etc.), workplace safety, legal compliance, overseeing food quality, creating and executing restaurant marketing strategies and promotions, implementing menu updates and changes, and ensuring the delivery of exceptional guest service.

Responsibilities :

• Leadership : Leads by example. Creates and nurtures a positive working environment. Recruits new personnel, oversees facility maintenance, builds supplier relationships, sets viable budgets and schedules, and monitors legal compliance, all while making sure the operation runs smoothly.
• Financial Management and Reporting : Ensures all cash and credit card payments are collected and secured in the prescribed procedures.

Make bank deposits. Maintains accurate records of all transactions.

Systems Management : Implements innovative strategies to improve productivity, sales, food quality, safety, and waste reduction.

Efficiently manages the restaurant’s tech systems; Troubleshoots issues.

Team Management : Sets the expectation for FOH / BOH team members in maximizing productivity, maintaining cleanliness, organization and food quality while providing accurate speedy service.

Provides supervision to team members to ensure full operational compliance with all established procedures, company policies, safety rules, employment laws and regulatory guidelines.

Performs responsibilities associated with hiring and termination, training, conflict resolution, scheduling and work assignments, attendance tracking, employee evaluations, and performance management.

Inventory Management : Manages food costs, forecasts requirements. Controls costs and minimizes waste. Ensures adequate inventory of food, equipment and restaurant supplies.

Maintains accurate inventory records. Schedules and receives food and beverage deliveries, checks delivery contents to verify product quality and quantity.

Communicates shortages and other issues to Owner (and vendor as appropriate).

Hospitality : Creates an emotional bond with the guest by making a connection with them. Recognizes opportunities to exceed a guest’s expectations, regardless of the circumstance.

Responds to guest feedback with appropriate urgency and professionalism. Displays an energetic and caring attitude just as you would for a guest in your own home.

They will remember this and it will lead to repeat visits. This type of interaction with the guest applies in the restaurant or on the phone.

Proper Image : Maintains professionalism in personal appearance, conduct, and in the completion of duties by adhering to all of Huey Magoo’s policies and procedures.

Holds all team members accountable for wearing the correct uniforms and conducting themselves professionally.

• Menu : Maintains a thorough knowledge of all menu items, prices, sales techniques, and ordering procedures. Rolls out menu updates and procedures according to corporate standards.
• Food Quality and Presentation : Monitors food preparation methods, portion sizes, garnishing and presentation of food to ensure that food is prepared to Huey Magoo's standards.

Completes daily food safety checks including FIFO, secondary code dates, health inspections and actively monitors food handling in the restaurant.

Investigates and resolves complaints regarding food quality, service, or accommodations.

• Marketing and Promotions : Plans and directs the implementation of in-house and off-site marketing strategies and promotions.
• Cleanliness : Responsible for ensuring the general cleanliness and appearance of the restaurant.
• Safety Practice : Ensures compliance with established safety rules to ensure customer and employee safety. Responds to accidents or emergencies.

Accurately completes workplace accident / injury reports.

Training : Directs team member training and coaches compliance with health and fire regulations regarding food preparation, serving, and building maintenance in dining facilities.

Directs the roll-out of training and new or revised practices. Identifies opportunities for team member job growth.

Qualifications :

• Two or more years of experience as a General Manager in a QSR or Fast Casual restaurant environment
• Education directly related to training, culinary, hospitality or related fields preferred
• Strong leadership, motivational and people skills
• Ability to meet or exceed sales goals
• Good financial management and reporting skills
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Familiarity with restaurant management, payroll and scheduling software
• Working familiarity with point-of-sale systems; Ability to troubleshoot POS issues and train cashiers
• Proficiency with safety and sanitation guidelines / expectations
• Experience in event planning
• Must be able to set targets, delegate tasks, resolve complaints
• Critical thinking and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal skills
• Must be able to read, write and communicate in English; Multilingual a plus
• Experience managing multiple projects simultaneously
• Ability to lift 50lbs at a time
• Ability to work standing for 8+ hours
• 50-55 work week including days / nights and weekends; On-call for emergencies

Complete our short application today!