Claims Manager

Job Description

Job Description

Description :

Find your place at The Partners Group, a purpose-driven company committed to making a difference in our community through our work and inspiring others to do the same.

TPG’s success is driven by a culture that values partner ships. We’re looking for people who invest in their relationships, seek to learn, create winning solutions for all, and do what they say they are going to do.

Hard work goes without saying at TPG, supported by our culture that thrives on having fun while living well. This is what it means to be a partner for our clients and teammates.

Are you ready to join an amazing team that has won too many Employer of Choice awards to list? Let’s work together!

The Partners Group currently has an outstanding opportunity for an insurance claims professional to join our Personal Lines team as a Claims Manager.

How you will have an impact at TPG

The primary role of the Claims Manager is to support Personal Insurance Advisors and Account Managers in resolving claims issues.

This individual will act as a liaison, advocating for clients and ensuring timely claim resolution, as well as perform technical and administrative tasks requiring industry experience and knowledge, ultimately contributing to the organization’s overall success.

What a typical day in this role looks like :

• Claims Resolution : Lead and resolve complex claims, ensuring client satisfaction and smooth progress of major losses.
• Communication : Update clients, advisors, and account managers on claim status; collaborate with carriers for prompt settlements.
• Coverage and Audits : Evaluate client coverage, recommend improvements, and help in identifying coverage gaps.
• Client and Team Education : Educate clients on the claims process and provide training on claims trends and carrier experiences.
• Product Management : Manage onboarding and service delivery for new employer groups; report monthly on new business and renewals.
• Special Projects and Development : Lead / support special projects and maintain industry knowledge for continuous improvement.

Key details

Location : Renton, WA or Portland, OR strongly preferred - hybrid eligible

Hours : 40 hours / week, Mon-Fri

Salary Range : $80,000-90,000 annually (DOE)

Physical Requirements : Ability to sit for extended periods of time, ability to communicate verbally and in writing, and ability to handle extended periods of screen time.

Travel : Minimal overnight travel as business needs may require (such as visiting other TPG office locations)

Requirements :

What you’ll bring to the table

• At minimum, a high school diploma or equivalent is required. A completed bachelor’s degree and / or a combination of comparable work experience is preferred.
• At least five (5) years of experience in the field of personal lines claims handling or administration is required.
• An active Property & Casualty license is required.
• Property experience is essential (i.e., handling homeowners’ claims, such as fire damage, water losses, windstorm damage repairs that span several months and that experience many delays).
• Professional level of written and verbal communication skills; critical thinking and research skills
• Intermediate to advanced proficiency in Microsoft Office Suite, especially Excel and Word
• A high level of accountability, organization, and attention to detail

What will make you really stand out

• Two to five (2-5) years of Carrier-side claims experience.
• Prior experience specifically related to auto physical damage (i.e., knowing how to guide clients through car repairs after a collision or physical damage loss.)
• Ability to communicate with clients professionally, kindly, and with empathy
• Ability to handle multiple requests under tight deadlines
• Strong self-sufficiency and able to work independently, as well as in team settings

What TPG can offer you

• A rich benefits package including generous Paid Time Off, Medical and Dental Insurance, Life and Disability Insurance, a Retirement plan, and Employee Stock Purchase Plan opportunities
• Support & Development to cultivate your knowledge and Continuing Education to maintain or grow your professional designations
• Community Involvement perks including 8 hours paid volunteer time per quarter, charitable contributions matched by TPG, and an all-company holiday volunteer day

Commitment To Diversity

TPG promotes a culture of inclusion and is committed to growing the diversity of our workforce. This is a place where all employees have the opportunity to achieve their goals and meet the needs of our clients and the communities we serve.

Embracing and encouraging a diverse range of perspectives makes us stronger, smarter, and more effective. The sum of our individual differences drives our culture, reputation, and achievements.

Apply Today

Complete the application using your resume! A cover letter is not required - but we'd love to learn why you're interested in the opportunity to join us.