The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling.
Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints.
Job Responsibilities
- Expresses sincere concern and empathy when dealing with customer complaints.
- Accesses appropriate systems / services to confirm insurance coverage or other means of payment.
- Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
- Identifies and communicates payroll authorization and referral requirements to patients.
- Explains insurance benefits and patient liability by using appropriate communication methods / styles.
- Reports safety hazards / violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
- Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
- Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
- May perform additional duties as assigned.
Additional Requirements
Experience - 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience
Education - High School diploma or equivalent
Patient Access Associate 2 - Bilingual Mt Vernon
The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Experience - 1 year of healthcare patient...
Patient Access Associate 2- Bilingual Required (Falls Church)
The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Experience - 1 year of healthcare patient...
Patient Access Associate 1 Bilingual Alexandria
The Patient Access Associate 1 is responsible for financial counseling and insurance verification, and notification to patients and/or guardians of financial responsibility. Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews pa...
Patient Access Assoc 2- Family Medicine (Fair Oaks)
The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Experience - 1 year of healthcare patient...
Patient Access Assoc 2
The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Experience - 1 year of healthcare patient...
Patient Access Associate 2- Irritable Bowl Disease Program (Fairfax)
The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Experience - 1 year of healthcare patient...
Administrative Assistant II
Provides the day-to-day administrative support for operations in the department, program, or local office. Any combination of education, experience and training equivalent to high school graduation and one year of experience providing administrative support in the assigned functional area(s). At lea...
Administrative Assistant I
The Administrative Assistant I provides administrative support to the assigned Administrator, School or Department; establishes and maintains records; compiles and distributes materials and reports; responds to inquiries from a variety of internal and external sources. The Administrative Assistant ...
Virtual Services Customer Representative
The Virtual Services team within the Mason Student Services Center (MSSC) is a frontline customer service operation, providing centralized virtual support services for current and prospective Mason students. Virtual Services Customer Representative. In collaboration with the George Mason University ...
Customer Service Representative
Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner. Interpersonal and customer service skills. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U. Clean workspace, this is th...