Cloud Support Engineer

A company is looking for a Cloud Support Engineer.

Key Responsibilities

Handle level 2-3 support cases, working directly with customers, partners, and Sales Engineers

Escalate technical product issues to the Engineering department and collaborate for resolution

Analyze support case trends and customer requirements to enhance product offerings

Required Qualifications

Minimum 5 years of high-level Technical Support experience, plus 2 years with Security or network-related products

BSCS Degree or equivalent experience

Solid experience with Internet Security and Networking Technologies (TCP / IP, HTTP, Load balancers, Proxies, Firewalls)

Experience with cloud-based solutions, preferably in Application security

Familiarity with Linux and other Unix operating systems