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Customer Service Representative

Customer Service Representative

DAB Pumps USALadson, Berkeley County, SC, US
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Internal Customer Support – Technical Support Associate

Summary Description

Responsible for providing high-level product-specific technical information and support to customers. Advises and recommends solutions to customers while presenting additional products and services as warranted.

Monday - Friday, onsite in Ladson, SC

Main Responsibilities

  • Provides technical support and troubleshooting for product lines through e-mail and phone to internal and / or external customers
  • Interacts directly with clients / customers to resolve technical issues in a timely manner; uses knowledge and expertise to discern appropriate solutions
  • Assists customers in implementing products and advises on their proper use
  • Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers; records these resolutions for general use
  • Tracks open customer issues and communicates the status to customers
  • Order / determine replacement parts needed

Competencies & Skills

  • Applies excellent judgment skills to properly evaluate situations and immediately provide effective solutions
  • Effectively communicates information and responds to questions with vendors, internal and external customers, and other employees of the organization
  • Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals
  • Writes routine reports and correspondence
  • Deals with problems involving several known variables in situations of complex nature
  • Uses noncomplex and complex machines and equipment
  • Proficient in relevant computer applications and ability to maneuver multiple systems at a time
  • Ability to handle stressful situations appropriately

    • Education & Experience

  • High school diploma or equivalent required
  • Associate degree in electrical engineering, mechanical engineering, or a related field preferred
  • Three to five years of experience in technical, product-focused customer service practices and principles
  • Working knowledge of water pumps, HVAC systems or plumbing a plus

    • DAB PUMPS is an equal opportunity employer and encourages workforce diversity.

    If you share your CV / resume and personal details with DAB PUMPS, we will hold them for 12 months in accordance with our Privacy Policy - - and use them to contact you for this or other relevant opportunities at DAB PUMPS.

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    Customer Service Representative • Ladson, Berkeley County, SC, US

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