Senior Claims Advocate
Senior Claims Advocate
Property & Casualty Insurance Industry
Essex County, NJ
Provide the highest level of claims service in the day-to-day administration of Property and Casualty claims and related issues.
Emphasis is in personal lines auto and homeowners, as well as construction, trucking / transportation and real estate accounts.
- Responsibilities include : preparing and reporting new claims; reviewing insurance policies and verifying coverages; reviewing and / or investigating all coverage position letters, following-up as needed to resolve;
- monitoring open claims and assisting in resolution; speaking with clients, attorneys, insurance carriers and producers to provide assistance in the claims process;
- coordinating, completing, and delivering claim reviews, to include insurance carriers as appropriate; Facilitating and / or participating in committees, meetings, or teleconference as needed with clients and / or insurance company personnel to establish relationships;
- Discussing reporting procedures, marketing claims services, or addressing specific claim needs; Assisting in training of unit staff for area of expertise and serving as a resource for department;
assisting in the administration of the Claims Department and providing direction to Claims Representatives, as needed. Participating in special projects as required and providing 24-hour on call emergency claims service on rotational basis.
New Jersey Broker’s license required. Suitable candidates will have at least 5-10 years of claims experience, excellent verbal and written communication skills;
exceptional organizational and follow-through skills and strong customer service / interpersonal / phone skills. College degree required.
Agency experience preferred. Must be computer savvy (i.e. Word, Excel) along with Applied Epic insurance system.
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