Medical Assistant

Admission Assistant - Inpatient

Mary Free Bed Rehabilitation Hospital · AccessGrand Rapids, MIAdmin / ClericalFull-Time, Days, 8am-5pmReq # 13046

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation.

When patients Ask for Mary, they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them.

This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs.

With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.

The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture :

• Diversity, Equity, and Inclusion. OurCommitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.
• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family / team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition . Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

Assists Inpatient Access team with clerical tasks and paperwork requirements. Maintain preregistration workflows and communications.

Assist with coordination between inpatient clinical team and inpatient access team and ensures timely delivery of information for safe transfer of patient health information and details.

Supports with departmental projects and quality assurance as requested.

Essential Job Responsibilities

• Maintains departmental records and filing systems on a timely basis. Maintains and orders office supplies and certain departmental supplies and equipment as requested.
• Answers departmental phone lines, takes messages, transfers calls or pages as appropriate. Makes business phone calls as necessary.

Schedules appointments for department staff.

• Maintains Policies and Procedures Manual and updates as necessary.
• Completes departmental copying and distribution.
• Access, navigate and interpret multiple reporting platforms including internal website, electronic medical records, and data analytics and reporting.
• Efficiently manages intake operations including pre-registration, uploading records into EMR, and collaborates with other support teams to ensure patient information is accurate.
• Compiles marketing materials for distribution to patients and referral sources.
• Database record maintenance in eRehab and Epic for accuracy in data collection.
• Sorts, opens, collects and distributes departmental mail.
• Embrace Diversity, Equity and Inclusion, by :

T reating everyone with dignity and respect

O pening more doors to opportunities for underrepresented cultures

G rowing talent and people

E valuating and eliminating disparities

T aking action against injustices, bias and racism

H onoring our differences and how to collaborate

E ducating staff, patients and the communities we care for

R estoring Hope and Freedom, together

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.

This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient / family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• High School Diploma or equivalent experience
• Excellent telephone and customer service skills
• Excellent problem solving / critical thinking skills
• Excellent organizational skills

Preferred Job Qualifications

• Associates Degree
• Knowledge of physical rehabilitation
• Minimum of 1 year previous health care experience
• Knowledge of medical terminology
• Knowledge of insurance authorization / reimbursement guidelines for rehabilitation

Physical Requirements for Essential Job Qualification

Levels :

• None (No specific requirements)
• Occasionally (Less than 1 / 3)
• Frequently (1 / 3 to 2 / 3)
• Majority (More than 2 / 3)

Remain in a stationary position : majority

Traverse or move around work location : none

Use keyboard : frequently

Operate or use department specific equipment : none

Ascend / Descend equipment or ladder : none

Position self to accomplish the Essential Functions of the role : none

Receive and communicate information and ideas for understanding : frequently

Transport, position, and / or exert force :

Up to 10 pounds : occasionally

Up to 25 pounds : Up to 50 pounds :

Up to 50 pounds : Up to 75 pounds :

Up to 75 pounds :

More than 100 pounds :

Other weight : Up to pounds

Other :

Compensation based on experience, starting from $17.50.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

If reasonable accommodation is needed, please contact the Talent Acquisition team at .

The above statements are intended to describe the general nature and level of work being performed by employees in this classification.

If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability, or other legally protected characteristic.