Private Pricing Content Strategist, Customer Experience and Adoption

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Are you an enterprising and innately curious writer who can cut through the noise, learn new areas quickly, and distill the key points clearly and concisely?

Do you possess business acumen and customer obsession? Amazon Web Services (AWS) is seeking a growth-minded Private Pricing Content Manager, Customer Experience and Adoption to join the Private Pricing Programs and Experiences (3PX) team under the Global Deal Strategy and Programs (GDSP) organization.

In this role, you will partner with a team of strategists, subject matter experts, and producers to create content that outlines the AWS Private Pricing Program’s guidelines, processes, and best practices.

As a Content Strategist, you will play a crucial role in shaping and executing our content strategy to drive the adoption and growth of our Private Pricing Program.

You will leverage your critical thinking, forward-looking vision, and exceptional writing skills to continuously innovate and enhance our enablement assets.

You will drive the Private Pricing content catalog with clear, concise, and contextual content that addresses the specific needs of our cohort of audiences.

Your work will have wide reach, and benefit both internal audiences (e.g., AWS field) as well as external (e.g., AWS partners and customers).

Through this work, you will play an instrumental role in building the Private Pricing Program brand, driving awareness and adoption, and increasing deal count and velocity.

The ideal candidate is a critical thinker, exceptional writer, and self-learner who has strong personal momentum and editorial judgment.

You are energized by the opportunity learn new topics, and can self-drive gaining depth to get grounded quickly. You drive a wonderfully high bar through your meticulous, impactful output as well as your efficient operations and project management.

You habitually work back from the customers’ needs and pain points in defining, prioritizing, and inspecting work. You are focused and organized, and can deliver on time and at a high bar in a fast-paced environment.

You communicate concisely and precisely, and can influence others to drive your vision. You measure success by impact (vs.

size of effort), and continuously inspect both approach and output to incrementally raise the bar over time.

Key job responsibilities

• Define the overarching content strategy to support our Private Pricing Program initiatives.
• Identify key audience segments and their specific needs, and conduct thorough analysis to uncover content gaps and opportunities to enhance content effectiveness.
• Lead strategic content initiatives, coordinating with various stakeholders across the organization.
• Measure the impact of content efforts and continuously optimize for maximum effectiveness.
• Facilitate relationships with AWS-wide teams, such as Sales, Legal, Billing, Contracting, and Partner organizations, to align content efforts.
• Ensure all deliverables are of the highest quality and effectively address the target audience's needs.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent
• 5+ years of experience in content strategy, writing and development
• 3+ years of experience using data and metrics to inform and drive improvements

PREFERRED QUALIFICATIONS

• Master or Advanced Degree in English, Communications, Content Strategy, or a related field.
• Exceptional editorial background with exceptional proofreading and content creation skills.
• Experience in driving complex large-scale content projects end to end independently and by collaborating with other teams.
• Experience in developing or editing multimedia (images, videos).
• Experience in content authoring tools.
30+ days ago