Customer Service Agent

Timi's Tours
Moweaqua, IL, US
$15-$17 an hour
Full-time
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Job Description

Job Description

Salary : $15-$17 an hour

Timi's Tours is seeking a Customer Service Agent at our office in Moweaqua, IL . This is a full time position with benefits on staff with the company.

This position actively manages the booking and execution aspects of various group tours, in turn, creating a best-in-class customer experience.

The responsibilities include but are not limited to :

booking clients onto existing tours, confirming and reserving hotel accommodations, attractions, restaurants, airfare, and other trip-related tasks.

This job requires frequent customer interaction, and the ideal candidate will have a friendly personality, with the ability to multitask, and an extreme attention to detail.

Required Qualifications :

Excellent planning and organizational skills to effectively manage travel details and timelines.

Ability to multi-task, adapt to change and think out of the box.

Desire to work in a fast-paced, deadline oriented environment.

Possess a high level of accuracy, attention to detail and ability to prioritize projects.

Possess a skill set in analytical thinking and creative problem solving.

Develop, maintain and manage vendor relationships.

Demonstrate excellent customer service and written / verbal communication skills.

Experience in or ability to learn Microsoft Office Software (Excel, Word, & Outlook).

Preferred Qualifications :

Experience in the hospitality industry and / or knowledge of the travel industry is preferred.

26 days ago
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