About the Role
In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise.
You will focus on leading processes and / or areas of the business, executing tasks and maintaining productivity to ensure goals are met.
Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience.
What You'll Do
All leaders are expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.
Serve as a role model to achieve priorities in store, with the customer as the primary focus
Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
Build and share expertise in an assigned specialized functional area
Support completion or work processes before or after the store closes as needed inclusive of opening and / or closing the store
Listen and ask questions to solicit feedback to understand needs and provide service
Handle unique or complex customer interactions
Who You Are
Provides clear and direct communication of expectations and gives feedback
Ability to utilize technology effectively and engage with customers and your team to meet goals
Able to effectively lead and inspire others through coaching and mentoring
Demonstrate interest and initiative towards continuous improvement and growth
Research process or transaction flow to identify root cause of errors
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