TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity;
to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together.
That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators.
Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.
SMT is looking for a Product and Process Program Manager. Roles & Responsibilities- Support Quality Control and Moderation team in launching quality improvement and moderation efficiency solutions.
Design and implement continuous improvement initiatives to increase moderation efficiency and quality.- Gather business requirements for E-commerce moderation tools, products and workflows.
- Work closely with cross-functional partners (Moderation, Quality Control, Product, Engineering, Data Science) to identify, assess and resolve E-commerce moderation issues in our products, policy and processes globally.
- Manage the internal launch roadmap : effectively prioritize business requirements from internal teams to ensure effective launch readiness.
- Design processes to address emerging E-commerce moderation pinpoints and risks.
Minimum Qualifications- Bachelor's degree or above- Experience with project management and complex coordination, preferably from e-commerce governance and social media background.
- Excellent coordination skills, communication skills and experience working across multiple cross-function teams to build plans or projects.
- Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
- Highly data-sensitive, capable of in-depth interpretation through data analysis.- Excellent written and verbal communication skills;
ability to explain complex concepts to stakeholders.- Self-driven and comfortable working in a fast-paced environment.- Ability to multi-task and work with tight deadlines.
Preferred Qualifications- Product management background is a plus.- Lean Six Sigma or process improvement is a plus.
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