Sales Manager

Sales Manager

• Job Tracking ID : 512688-762344
• Job Location : Blue Ash, OH
• Job Level : Management
• Level of Education : BA / BS
• Job Type : Full-Time / Regular
• Date Updated : March 09, 2021
• Years of Experience : College
• Starting Date : ASAP
• Hotel : Embassy Suites Blue Ash

Job Description :

Embassy Suites by Hilton Cincinnati Northeast in Blue Ash, Ohio is seeking a high energy, goal oriented sales professional to own the group sales market for the property.

POSITION PURPOSE

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals (room night, average rate, food and beverage and room rental) are achieved or exceeded.

Markets include : corporate, business travel, association, and SMERF. Candidate must have an understanding of booking guest rooms, meeting space and the ability to detail light catering as needed.

EXAMPLES OF DUTIES

• Comprehensive knowledge of market position, banquet and food & beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.
• Work closely with clients to understand all requirements of event functions and guest room needs.
• Be fully knowledgeable of competitive markets outside the area.
• Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies
• Follow Sales policies and procedures as developed in the annual Marketing plan
• Make outside sales calls to solicit new business
• Conduct site tours of hotel for potential clients
• Maintain professionalism in problem situations.
• Maintain detailed records of discussions with clients, including all event requirements, agreed terms / conditions and payment details so there is no issues in the contracting phase
• Attend trade shows, industry and local events that create opportunities for networking directed by the Director of Sales
• Occasional travel required.
• Develop creative marketing techniques
• Achieve and exceed individual and team annual goals as established by the annual Marketing plan..
• Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
• Maintain correct procedures for credit control, financial transactions, and security of financial assets.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and sales software.

Experience and Skills :

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Writing - Ability to effectively communicate with guests, associates, and vendors.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem
• Management Competencies - Active Learning - Possesses a zeal for and seeks new learning experiences; quickly comprehending and applying new information to the job
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions
• Must be flexible enough to work any shifts including evenings, weekends and holidays
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various office department tasks as needed.
• Ability to scrupulously follow hotel policies and procedures.
• Attend required meetings.
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.
• Previous Hilton experience a plus
• Previous SalesPro experience a plus

MINIMUM QUALIFICATIONS

Education :

College education and relevant training and experience required. Additional education preferred.

Licenses or certificates :

Ability to timely obtain any required licenses or certificates.

Training and Experience :

Past hotel sales experience preferred

Benefits

Great benefit package available including medical, dental, vision, PTO, travel benefits, 401k, and many more.

Spire Hospitality is an equal opportunity / AA / Disability / Veteran employer.

The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster () and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ()