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Quality Assurance Team Manager

VirtualVocations
Irving, Texas, United States
Full-time

A company is looking for a Team Manager, Operations Quality Assurance - Customer Experience Transaction Quality.Key ResponsibilitiesOversee the Transaction Quality program and ensure effective control and consistent applicationDrive accountability and productivity through feedback and performance managementCollaborate with leadership and business areas to recommend process improvements and optimize operational effectivenessRequired Qualifications2+ years of leadership experience or advanced role experience in quality assurance or similar fieldsExperience in quality, risk, legal, or compliance roles, preferably in the insurance industryProficiency in data analysis tools and software relevant to the roleBachelor's degree in a relevant field preferred;

equivalent work experience consideredExperience leading teams of 5 or more employees is a plus

3 days ago
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