CUSTOMER SUPPORT SPECIALIST

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences.

With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries.

Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

The Flybook, part of the Fullsteam Organization, is looking for a Customer Support Specialist to join our team!

Required to works West Coast hours, including Saturdays with Sundays and Mondays off.

The businesses we work with can be complex. From the marketing programs they offer to the algorithm that defines what makes a given tour, trip, rental, activity, or ticket available.

The job of the customer support specialist is to fully understand a customer's question / issue and coach, train, or do what is necessary to support the user.

Who we are :

The Flybook is a reservation management software for activity and tour providers of all sizes. Outdoor meets tech! Think rafting trips down the Grand Canyon, bike rentals in Moab, zipline tours in Myrtle Beach, and everything in between.

Our software takes the complexity of running tour and activity operations off the plate of the operator so they can focus on what they are best at -creating adventures for the rest of us!

The Flybook was established in 2006. We have been in the industry for over a decade and yet we are still growing double digits annually.

We have the best of both worlds - the culture of a growth company and the stability of a longstanding organization, including benefits and security.

We are a supportive, collaborative team where every individual matters. Your voice is heard; you will feel the impact of your work and influence the future of the company.

Primary Responsibilities :

• Provide assistance to clients via phone / live chat / and email
• Support clients who need help or are unsure of the best way to set up a new product in their account
• Assist customers with 1 on 1 troubleshooting
• Train clients on new features within the software

Primary Qualifications :

• Excellent customer service experience
• Must work west coast hours (8am-5pm PT)
• Must be willing to work Saturdays (off Sunday / Monday)
• Experience with a reservation software either as a client or as an employee preferred
• Proficient in Google Suite (ex : Gmail, Google Sheets, Google Docs)
• Understanding of basic accounting concepts preferred

Physical demands and work environment :

Physical demands : While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls;

reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and / or move up to 15 pounds.

EEOC & ADA Statement :

Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact Fullsteam Human Resources.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Final candidate must be able to pass a background check.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.