Securitas Technology offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.
The Customer Service Data Specialist is responsible for handling a high volume of inbound calls from customers, technicians, and field personnel.
This position is responsible for building and maintaining account data, troubleshooting with technicians to activate accounts for live monitoring, and ongoing correspondence with customers regarding account information.
The position is to be performed in office and not remotely.
Duties / Responsibilities :
- Handle a minimum of 50 inbound phone calls per shift
- Build new accounts and ensure proper testing of alarm panels by field technicians
- Manage and respond to daily emails with proper email etiquette through Outlook.
- Utilize available resources to perform daily job responsibilities
- Process and respond to all customer requests received via phone and email
- Provide available customer reports as requested
- Provide world-class customer service to every contact
Skills / Abilities :
- Must have excellent written and verbal communication skills
- Reading comprehension with attention to detail
- Ability to interact and work with employees from various backgrounds and experience levels.
- Team player who fulfills commitments to customers with a positive attitude; able to work collaboratively and cooperatively with departmental leadership.
- Must have good problem-solving and decision-making skills and the ability to exercise sound judgment.
Work environment :
- Prolonged periods sitting at a desk and working on a computer
- High volume call center
- Variations of noise levels
Education and Experience :
- High School Diploma, GED, or Equivalent required
- Keyboard at a minimum of 35 WPM and accuracy at 96% or better preferred
- 6+ months of customer service and / or call center experience preferred
- Knowledgeable of MS Office - Word, Excel, and Outlook
Securitas offers comprehensive benefits including :
- Medical, Dental, Vision, and Life Insurance
- Company Paid Short Term and Long-Term Disability
- 401K with 60% Match up to 6% of salary
- Paid vacation, holiday and sick time
- Educational Assistance
- Exceptional growth opportunities
- Wide variety of employee discounts on travel, equipment, and more!
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
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