Medical Assistant
Purpose :
The Medical Assistant supports ancillary and physician staff in providing for the needs of patients.
Responsibilities / Essential Functions :
- Rooms patients and accurately collects and records patients' medical history; including vital statistics, allergies, medications and concerns.
- Prepares exam room, stocks and maintains supplies and equipment, keeping the rooms neat and clean.
- Assists with scheduling routine appointments and check out procedures.
- Addresses patients with a compassionate, friendly and caring attitude.
- Consistently maintains and updates medication knowledge, staying current with industry trends and standards, attends in-services internal or external.
- Requests insurance authorizations when needed.
- Documents receipt, assists with ensures completion of disability and other miscellaneous forms / letters in a timely manner.
- Effectively assists with E-Prescribing, authorizing drug refills and physician and Physician Dispensing.
- Triages phone calls and routes and relays information in a timely manner to staff and providers in a timely manner.
- Daily review and processing of voicemails, reminders, and emails.
- This position may require that the M.A. occasionally travel to other Clinical sites upon request
Experience, Qualifications / Education :
- High school diploma or equivalent required
- Medical Assistant Certificate from an accredited education institution
- Knowledge of computer / telephony support, preferably in a health care environment
- Strong customer service background, preferably in health care environment
- Excellent verbal communication skills
- Competence with computer processing functions and other standard office equipment
- Ability to manage and prioritize multiple tasks
- Ability to calmly and professionally resolve customer issues with diplomacy and tact
- Ability to work independently with minimal supervision
- Strong organizational skills
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