Salesforce Architect / Technical LeadHTC Global Services • Madison, WI, US

Salesforce Architect / Technical Lead

HTC Global Services • Madison, WI, US

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Salesforce Architect / Technical Lead

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts, join successful teams, and work side by side with clients, gaining long-term opportunities to advance with the latest emerging technologies.

Key Responsibilities

Solution Design : Translate complex business needs into scalable, flexible Salesforce architectures using Sales Cloud, Service Cloud, and Financial Cloud.
Development Leadership : Lead hands-on coding using Apex, Visualforce, and Lightning Web Components (LWC); perform code reviews and mentor junior developers.
Integration Expertise : Implement robust integrations using Mulesoft, Boomi, Apigee, and other middleware platforms.
Communications Integration : Integrate Salesforce with platforms like Genesys, Five9, or Twilio to enhance customer experience and automation.
Customization : Tailor Salesforce environments through custom objects, flows, page layouts, and automation to optimize business workflows.
Deployment & CI / CD : Manage deployments using tools like Copado or Salesforce DevOps Center; enforce DevOps best practices and CI / CD pipelines.
Documentation & Support : Maintain high-quality documentation and provide ongoing system support and enhancements.
Stakeholder Collaboration : Partner with business analysts, product owners, and cross-functional teams to ensure solution alignment and success.

Skills & Experience

Prior professional experience in Salesforce development and architecture.

Strong experience with Salesforce Sales Cloud, Service Cloud, and Financial Services Cloud.

Recent hands-on development using Lightning Web Components (LWC) is required.

Solid experience with API-based integrations and middleware such as Mulesoft, Boomi, or Apigee.

Proven experience in leading design reviews, code quality assessments, and mentoring engineering teams.

Experience integrating Salesforce with communication tools like Genesys, Five9, or Twilio is a big plus.

Strong knowledge of Salesforce security, sharing rules, and governance frameworks.

Qualifications

Bachelor's Degree in Computer Science, Engineering, or a related technical field or equivalent experience.

Salesforce certifications (e.g., Platform Developer II, Application Architect, Integration Architect) are highly desirable.

Benefits

Paid-Time-Off, Paid Holidays, 401K matching.

Life and Accidental Death Insurance.

Short & Long-Term Disability Insurance.

And a variety of other perks.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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Salesforce Architect • Madison, WI, US

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