Supervisor, Commercial Loan Servicing
Commerce BankKansas City, MO, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionStrong knowledge of the loan operations field and with loan or legal documents Strong problem-solving skills with a solutions-oriented approach Outstanding interpersonal skills with the ability to quickly connect with teammates and business partners Ability to work in a fast paced environment with extremely visible results Ability to create a collaborative environment between operations, their business partners, and customers Ability to communicate complex information to a variety of audiences using both written and verbal means of communication Ability to complete daily tasks with minimal supervision and handle multiple tasks and projects Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Intermediate level proficiency with Microsoft Word, Excel and Outlook Bachelor's Degree in Business or Finance or equivalent combination of education and experience preferred 3+ years commercial loan servicing experience required 1+ years leadership experience required Experience using LaserPro, commercial banking, customer service / contact center, and / or operations supervision preferred
Supervisor, Commercial Loan Servicing
The primary responsibility of this position is to supervise production staff that is responsible for preparing commercial loan documentation that comply with regulatory requirements and Bank policy.
Essential functions include :
- Develop and maintain relationships with internal and external customers and business partners
- Ensure regulatory compliance and manage operational risk within the assigned team and department
- Develop and engage production staff to ensure production, accuracy, and timeliness goals are met
- Identify process improvement opportunities and train new / existing operations staff
- Manage internal customer relationships through daily transactional responsibilities and service-level agreements (SLA's)
- Oversee department workflow and effectively communicate decisions, priorities, and relevant information to team members
- Provide guidance to employees on departmental projects / issues, coach and develop training plans, lead development conversations, and answer day-to-day questions for team members
- Perform other duties as assigned
Knowledge, skills & abilities required :
Education & experience :
Compensation range : $54,500 - $73,000 (Amount based on relevant experience, skills, and competencies.)
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Commercial Servicing • Kansas City, MO, US