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Guest Service Representative

Guest Service Representative

VCA Animal HospitalsWest Palm Beach, FL, US
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Join Our Pack! Front Desk Receptionist Barkers Hotel & Purrington Inn

Do you love animals and enjoy being the face of a vibrant, energetic team? Barkers Hotel & Purrington Inn, a premier pet boarding facility for dogs and cats, is looking for a compassionate, organized, and friendly Front Desk Receptionist to welcome our furry guests (and their humans!) and keep our front desk operations running smoothly.

This is more than just a receptionist roleyou'll be the heartbeat of our customer experience, helping pets and pet parents feel at ease from the moment they walk through the door.

What You'll Do : Client Interaction

  • Greet clients and pets with warmth, professionalism, and a smilein person and on the phone
  • Answer questions about our services (boarding, daycare, groomingyou name it!)
  • Schedule reservations and appointments using our management software
  • Guide pet parents through smooth check-in / check-out procedures
  • Update and maintain pet medical and vaccination records

Administrative Duties

  • Keep client and pet records organized and accurate
  • Process payments (cash, card, and digital) and issue receipts
  • Prepare and file intake forms and boarding agreements
  • Respond to emails and inquiries promptlyor forward to the right team member

    • Facility Support

  • Communicate pet care details to our amazing kennel and grooming staff
  • Make sure each pet's unique needs (medications, food, temperament) are clearly noted and shared
  • Keep the lobby tidy, welcoming, and safe for both pets and people
  • Help manage front-desk supplies and retail pet product inventory

    • What Makes You a Great Fit :

  • Excellent communication skills (verbal & written)
  • Super organized and able to juggle multiple tasks with a smile
  • Calm under pressure and in high-energy environments
  • Kind, compassionate, and patient with both animals and their owners
  • Reliable, punctual, and team-oriented

    • A Few Physical Requirements :

  • Comfortable being on your feetstanding, walking, sittingfor extended periods
  • Able to lift up to 40 lbs occasionally (kibble bags and squirmy pups!)
  • Ok with barking, meowing, and the occasional furball or flying fluff

    • Schedule & Availability :

  • Must be flexible to work weekends, holidays, and during peak seasons
  • Shifts may vary depending on business needs

    • Your Background :

  • High school diploma or equivalent (required)
  • 1+ year of receptionist or customer service experience (preferred)
  • Previous experience in a veterinary clinic, animal shelter, or pet care environment is a big plus!
  • Comfortable handling cats and dogs of all shapes, sizes, and sass levels
  • Tech-savvy with scheduling software; Microsoft Word & Excel skills are a bonus

    • Perks & Benefits :

  • Competitive pay
  • Medical, dental, and vision insurance
  • Paid vacation and sick days
  • 401(k) plan
  • Generous employee pet discounts (your pets will thank you!)

    • Sound like a paw-some fit? If you're ready to bring your love for animals and people to a place where no two days are the same, we'd love to meet you!

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    Guest Service Representative • West Palm Beach, FL, US

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