Customer Service Coordinator - Bilingual (Spanish) (3rd Shift FT)
Responsibilities
- Acts as the first line of contact for customer’s routine reporting requirements, providing the customer with status updates as needed
- Communicates effectively with customers and drivers providing concise instruction and / or information through verbal and written communication methods
- Answers and processes requests received through inbound calls and emails in a timely manner
- Monitors routes for exceptions / abnormal route conditions, and provides timely feedback to internal and external customers
- Escalates all non-routine customer inquiries appropriately to solve operational issues
- Serves as the primary contact for data collection, audit, and reporting of various performance metrics
- Supports with root cause analysis, use of reporting tools, and Key Performance Indicators
- Other projects as assigned by the supervisor.
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