Service Manager

Job Description

Job Description

Do you want to work for a company with excellent benefits and work for a company that values your work-life balance?

Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time Service Manager with integrity and professionalism to join our team in Montgomery, Alabama.

Residential Electrical Service Manager Description :

The Service Manager is responsible for management activities, including establishing department development plans for installation, service, and maintenance.

Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, installations, and maintenance in accordance with profit objectives and directives.

Who You are :

• You have great communication and strong leadership skills.
• You can multi-task in a fast-paced work environment
• You work well with a team.
• You have excellent work ethic and leadership skills.

What You will be responsible for :

• Supervise and lead Residential Electrical Technicians and Installation Crew
• Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
• Conduct ride a longs with technicians and provide feedback
• Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained
• Communicate and monitor goals
• Manage work load and schedules to best utilize manpower and maximizes profits
• Ensure technicians are being dispatched effectively
• Assist technicians with issues while in the field
• Facilitate weekly meetings
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
• Ensure all team members comply with OSHA safety standards.
• Harness a safety culture
• Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
• Manage and stay within departmental budget
• Achieve budgeted gross margin
• Meet or exceed all company goals
• Maximize lead opportunities, retain, and grow Maintenance Membership clients.
• Manage inventory, equipment, and service fleet
• Review, approve new products and services
• Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
• Carry out additional duties as assigned
• Obey and teach the company Code of Ethics Team Rules and Team Philosophy.
• One-third of your time should be spent recruiting the right Team Members, one-third of your time should be spent training those team members, and then the last one-third should be spend supervising, administrating, and motivating your team.

Manage your time in these proportions and you will be a successful Electrical Service Manager.

Who We are :

• We believe in Doing the Right Thing
• We believe in Service Excellence
• We believe in Mutual Respect
• We believe in Delivering Happiness
• We believe in Safety
• We believe in Continuous Improvement and Dedication

Perks :

• Competitive Wages
• 401K Benefits with match program
• Paid Holidays
• Paid Time Off
• Health Plan for team members and their families
• Supplemental Insurance for team member and their families
• Incentive Programs
• LegalShield
• Marketplace Chaplains
• On staff National Certified Counselor
• Opportunity for person growth and advancement

Qualifications and Skills :

• At least 5 years in a leadership experience
• Computer skills, specifically the ability to use Microsoft Outlook, Word, Excel, PowerPoint
• Valid driver’s license
• Ability to work well in a team environment
• Strong written and verbal communication skills
• Ability to establish priories and get results
• Ability to multi-task in fast-paced work environment

Preferred Qualifications :

• Knowledge of current Electrical code requirements
• Understanding of accounting and finance as it relates to the Electrical industry

Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.

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