Talent.com
Service Management Associate
Service Management AssociateVirtualVocations • Dorchester, Massachusetts, United States
Service Management Associate

Service Management Associate

VirtualVocations • Dorchester, Massachusetts, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Service Management Associate to join their team.

Key Responsibilities

Oversee daily call queue performance, ensuring coverage and adherence to SOPs

Generate reports and dashboards related to call metrics and SLA compliance

Assist the Service Management team with trend analysis and process documentation

Required Qualifications

Strong knowledge of ConnectWise Manage and similar call routing systems

Familiarity with call center metrics such as SLA attainment and staffing adherence

Experience with contact center or ITSM tools

Working knowledge of ITIL concepts as they apply to MSP operations

Organizational and conflict-resolution skills

serp_jobs.job_alerts.create_a_job

Management Associate • Dorchester, Massachusetts, United States

Job_description.internal_linking.related_jobs
Service Delivery Manager

Service Delivery Manager

Zelis Healthcare, LLC • Boston, MA, United States
serp_jobs.job_card.full_time
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers.We serve more than 750 payers, including the top five national health plans, regional hea...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
PWM Client Service Associate • •

PWM Client Service Associate • •

Morgan Stanley • Boston, MA, US
serp_jobs.job_card.full_time
Registered Client Service Associate.Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client experience through an elevated standard of care.The Regist...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Asset Management Associate (Boston)

Asset Management Associate (Boston)

Cottonwood Group • Boston, MA, US
serp_jobs.job_card.part_time
Cottonwood Group is a private equity real estate investment firm with offices in Los Angeles, Boston, and New York.Since its founding in 2012, Cottonwood has served as a trusted investment partner ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Operations Client Service, Senior Associate

Operations Client Service, Senior Associate

State Street • Quincy, MA, US
serp_jobs.job_card.full_time
The Senior Associate will support the data collection, data validation, and performance reporting processes of the LP Services Team in the Alternative Investment Solutions group.The team member wil...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Client Implementation & Service, Senior Associate

Client Implementation & Service, Senior Associate

State Street • Quincy, MA, US
serp_jobs.job_card.full_time
Responsible for corporate action instruction processing.Will need to manage high risk processes that span international markets. Focus will mainly be around voluntary corporate action activity and c...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Service Manager

Service Manager

Bridgewell • Danvers, MA, US
serp_jobs.job_card.full_time
Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Client Service Associate

Client Service Associate

GW&K Investment Management, LLC • Boston, MA, US
serp_jobs.job_card.permanent
The Client Service Associate acts as a liaison between the client, portfolio manager, custodian and the operations department. This role is based in our Boston, MA office with a hybrid schedule.Resp...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Registered Service Associate

Registered Service Associate

Morgan Stanley • Boston, MA, US
serp_jobs.job_card.full_time
Registered Service Associates perform operational support and oversight on behalf of the market as well as general management support functions and special projects. The role is responsible for dail...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Associate-Management Consulting

Senior Associate-Management Consulting

Veterans in Healthcare • Boston, MA, United States
serp_jobs.job_card.full_time
Senior Associate - Management Consulting.Beacon Consulting is an operational strategy and systems integration firm that works with investment managers, third party administrators and technology ven...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Wealth Client Management Associate

Wealth Client Management Associate

CAPTRUST • Boston, MA, US
serp_jobs.job_card.full_time
Wealth Client Management Associate.CAPTRUST is seeking a Wealth Client Management Associate who will use specialized knowledge and skills, obtained through experience and / or formal training, to ass...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Client Implementation & Service, SA

Client Implementation & Service, SA

State Street • Quincy, MA, US
serp_jobs.job_card.full_time
Responsible for corporate action instruction processing.Will need to manage high risk processes that span international markets. Focus will mainly be around voluntary corporate action activity and c...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Client Service Manager (Hybrid)

Client Service Manager (Hybrid)

Patriot Growth Insurance Services • Taunton, MA, US
serp_jobs.job_card.full_time
About FBInsure, A Division of Patriot Growth Insurance Services : FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism, education, ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Associate Director, Service Quality and Portfolio Management (Hybrid)

Associate Director, Service Quality and Portfolio Management (Hybrid)

Raytheon • Tewksbury, MA, US
serp_jobs.job_card.full_time
Associate Director, Service Quality And Portfolio Management.The following position is to join our RTX Classified Digital Services (CDS) team : . The Associate Director, Service Quality and Portfolio ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Asset Management- Associate

Asset Management- Associate

Morgan Stanley • Boston, MA, US
serp_jobs.job_card.full_time
Morgan Stanley Investment Management ("MSIM"), together with its investment advisory affiliates, has more than 1,300 investment professionals around the world and $1. MSIM strives to provide strong ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Wealth Management Associate

Wealth Management Associate

Morgan Stanley • Boston, MA, US
serp_jobs.job_card.full_time
Wealth Management Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs) / Private Wealth Advisor(s) (PWAs) / teams on a daily basis. As senior members of the servi...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Client Service - Senior Associate

Client Service - Senior Associate

State Street • Quincy, MA, US
serp_jobs.job_card.full_time
A client-focused contributor with 2-4 years of experience (preferably in financial services) to manage client relationships, oversee operational teams, and drive process improvements.The ideal cand...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Service Delivery Manager

Service Delivery Manager

Zifo • Boston, MA, US
serp_jobs.job_card.full_time
This is a hybrid role that will require regular presence on-site at the client location around Boston, MA.The Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligatio...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Service Associate Uniformed

Customer Service Associate Uniformed

TJX • Dorchester Center, MA, US
serp_jobs.job_card.full_time
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
HVM - Service Center Manager - Boston

HVM - Service Center Manager - Boston

Vertiv • Boston, MA, US
serp_jobs.job_card.full_time
POSITION SUMMARY High Voltage Maintenance is currently seeking an experienced Operations individual with some Sales background to manage our Boston territory. This Service Center Manager will provid...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Client Solutions Associate - Boston, MA (February 2026)

Client Solutions Associate - Boston, MA (February 2026)

FactSet • Boston, MA, US
serp_jobs.job_card.full_time
FactSet creates flexible, open data and software solutions for over 170,000 investment professionals around the world, providing instant anytime, anywhere access to financial data and analytics tha...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted