We are looking for an experienced Insurance Customer Service Representative/ Account & Benefits Specialist to connect with our clients. Someone who is self-motivated with an ability to manage multiple priorities and deadlines. In this role, you will be responsible for answering customer inquiries, dealing with the day-to-day activities of our client requests, and providing potential customers with detailed information about our products.
To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, and good communication skills.
Responsabilites
- Learning and understanding company insurance products.
- Answering calls and responding to customer inquiries with professional etiquette.
- First point of contact for employees with questions on benefits
- Accessing customer accounts and policy schedules.
- Enroll/terminate benefit coverage for new hires/terminations
- Coordinate with COBRA administrator to ensure appropriate continuation coverage and billing
- Work with carriers to ensure all information is complete and accurate (address missing information, enrollment/term information, etc.)
- Providing customers with detailed information about policies and products.
- Forward customers to sales agents when a policy needs to be initiated or upgraded.
- Problem-Solving Capabilities
- Managing and helping maintain our internal database.
- Help maintain Maxwell and Employee Navigator
Requirements:
- Spanish Bilingual (Preferred)
- Previous experience working as a customer service representative.
- In-depth knowledge of insurance products and policy schedules.
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Basic computer skills and knowledge of database software.
- Proficient in MS Office (Word, Outlook, Excel)
- High-level typing skills.
- Ability to explain detailed policy concepts in a simple way.
- Education: High school or equivalent
- Experience: Customer service: 2 years, or Insurance: 1 year (Preferred)
Preferred Qualifications
- Associate degree in related field, but experience and/or other training/licenses may be substituted for the education if applicable
- 3 years of prior customer service experience
Schedule: Monday to Friday, Ability to commute/relocate: Fort Lauderdale, FL 33309
Our work environment includes:
- On-the-job training
- Growth opportunities
- Casual work attire
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Language:
- Spanish (Preferred)
Ability to Relocate:
- Fort Lauderdale, FL 33309: Relocate before starting work (Required)
Work Location: In person
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