Admin - US - Customer Service Rep 1

Innova Solutions is immediately hiring for a Customer Service Representative

Position type : Full-Time, Contract

Duration : 12 Month

Location : Tolleson, AZ

As a Customer Service Representative, you will :

As a Customer Sales Associate, you will be a trusted advisor to customers who visit our stores. You will assist with customer needs by resolving parts or equipment issues and delivering quality parts and solutions offerings in a timely manner.

You will be responsible for processing customer orders and responding to their inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.

Successful Customer Sales Associates have solid understanding of product offerings, achieve sales goals and take responsibility for the order management processes.

Responsibilities : Customer Facing

Customer Facing

• Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.
• Engage every customer when they enter store, before they reach the counter ( 10 ft / 10 seconds in store rule of engagement)
• Provides technical support to customers.
• Meets or exceeds sales plans by having maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge to provide value propositions to the customer and drive sales
• Partners with customers to grow sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
• Figures out the best method to resolve problems and ensure customer satisfaction while adhering to company policies.
• Enter all orders as quotes
• Makes outbound calls including marketing new products.
• Generates lead sheets for Account Managers
• Occasionally visits external customers to better understand their needs and potential sales opportunities in future.
• Parts identification and troubleshooting, beyond OEM parts.
• Identify items which meet the needs uncovered during conversations with customers in store, on phone and at customer site and submit them for addition to showroom portfolio.
• Processes Refrigerant Reclaims

The ideal candidate will have : 2 years of Customer Facing and on-call customer services experience.

Thank you!

Dishank Sharma

Sr Associate Recruitment

PAY RANGE AND BENEFITS :

Pay Range* : $18 - $19.5per Hour

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).