Product Manager

What you'll do...

JOB SUMMARY

Initiate, plan, execute and control products involving multiple people, process and technology components. Align product requirements and deliverables with the strategic and tactical goals of the organization.

Establish and nurture positive relationships with product sponsors, participants, stakeholders and customers. Measure and be accountable for the short- and long-term product results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Relentless in the pursuit of creating an outstanding tax preparation experience that delights and amazes out clients.
• Own overall responsibility for the success of assigned projects.
• Understand business goals and client research and data to create hypothesis and define requirements for solving client pain points.
• Take an iterative approach to creating a DIY tax experience that is focused on simplifying complex tax topics for ease of use.
• Collaborate effectively with designers, researchers, software engineers, QA, customer support, and product management peers to create deliverables to meet product objectives.
• Have ability to discuss technical issues at a high-level with engineering and understand design implementation and impact.
• Identify and track key success metrics (ex : usage and fallout by tax topic, Net Promoter Score) against product goals.
• Other duties as assigned.

About H&R Block...

H&R Block's purpose is simple : To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955.

Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger.

A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is.

We believe it's all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

All qualified applicants are welcomed and encouraged to apply.

What you'll bring to the team...

Education :

Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience :

• 3 years Minimum related work experience
• Proficiency with Microsoft Office software and product planning tools.
• Effective oral, written and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills.
• Demonstrated decision making, analytical and problem-solving skills.
• Introduction to formal product management methodologies.
• PMP certification, or equivalent, or completed work towards PMP certification, or equivalent.
• Introduction to structured technology delivery / software development lifecycles.
3 hours ago