The Office Infrastructure Operations team, as part of the Infrastructure Operations organization, is responsible for the operation of Office network and print infrastructure across corporate spaces worldwide.
The successful candidate will drive initiatives to enhance the operational excellence, reliability, efficiency, security, and performance of our end-to-end network infrastructure, tackling challenges such as scaling infrastructure operation and optimizing performance for network infrastructure.
As a TIPM, you will :
- Drive engagement with cross-functional teams. Coordinate with partner teams and internal customers to evaluate IT / Network infrastructure (LAN, WAN, Wireless Infrastructure) support requests, define scope and intake mechanism, develop capacity plan so that the support process fits with the overall infrastructure improvement process at Amazon.
- Drive investigations into IT infrastructure operational issues and identify opportunities for further improvement, automation to eliminate future issues.
- Resolve ambiguities and align team plans to minimize technical risk and maximize odds of project success.
- Develop and review requirements for monitoring tools, operational support workflow improvement and ServiceNow adoptions within Infrastructure operation teams.
- Track and report the team's progress using metrics that capture impact and value; create roadmaps, and prioritize work based on impact.
About the team
The Corporate IT Infrastructure Operations team (IO) is focused on running Amazon’s corporate campus & building infrastructure worldwide.
This includes everything from wired and wireless networking to the AV systems in our conference rooms. Where there’s technology at play in these buildings, our team is responsible for keeping it healthy and running as designed.
We are passionate about the customer and making sure that Amazonians have the best possible experience while working from the office.
BASIC QUALIFICATIONS
- 3+ years of technical infrastructure management experience
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
- Experience with varying scenarios of infrastructure builds
PREFERRED QUALIFICATIONS
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's / SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Certifications or formal training on LAN, WAN, Wireless and server infrastructure
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