Field Service Technician - Field Based

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success.

We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care.

Join Roche, where every voice matters.

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.

Creating a world where we all have more time with the people we love. That’s what makes us Roche.

This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path.

We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

This is a field based role - you may live anywhere in the United States.

The Opportunity :

• This position serves as a resource for the technical maintenance and installation of Roche products for assigned product lines.
• Performs on-site preventative maintenance, installation, and technical updates (TSB’s) on company product(s).
• Diagnoses mechanical, hardware, software and system failure, using established procedures as necessary when performing preventative maintenance, installation, and technical updates (TSB’s) activities.
• Documents all activity in a manner compliant with the company's quality procedures.
• Requires specific training and certification.
• May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position.
• Duties are generally routine but may include non-routine tasks.
• You will be responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
• This is a remote, field based position.
• Travel expectations are 100%.

Who You Are :

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
• Successfully training or certification as defined by RD Services Leadership and policy.
• Knowledge of electronics, electro-mechanical systems, and information technology.
• Knowledge of basic chemistry.
• Good written / verbal communication, organization and prioritization skills.
• Effective customer service skills, which includes a positive attitude and helpful customer interaction.
• Ability to travel, including some overnight travel, is required.

Preferred Requirements :

• 4 year Degree in Electrical, Mechanical, Biomedical Engineering, or equivalent.
• Must be able to lift up to 50-70lbs.

Relocation benefits are not available for this position.

The expected salary range for this position is $43,600.00 - $81,000.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.

A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups.

Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation.

These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity / expression, national origin / ancestry, age, mental / physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants .

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