Responsibilities
- Provide a high level of customer service support when handling customers questions / complaints in respect to defined benefit pension and / or health and welfare plans
- Quickly build rapport and respond to customers in a compassionate manner
- Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
- Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
Qualifications :
- Minimum 1 year experience in a customer service related role, or 6 months experience in a healthcare related role
- Proficiency in the Microsoft Office programs (specifically Outlook and Word)
- Ability to type 35-40 WPM
- Ability to work in a multi-tasked environment and prioritize and organize work
- Excellent attention to detail
- Fluency in Spanish or French a plus
APITT
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