Senior Manager, Issues and Crisis

Golin is looking for a detail-oriented mid-level Senior Manager to join the Issues and Crisisteam responsible for supporting the world's largest retailer.

In this role, you will help lead our brand safety team and create measurements for social media policies and guidelines related to influencer brand partnerships.

You will interact with clients and contribute to developing strategic guidelines and policies for influencer vetting programs.

Our ideal candidate is an excellent communicator, familiar with social media community guidelines, and can provide counsel on ways to safely navigate current events, including the political and cultural landscapes.

If you're an emergingleader who enjoys coaching junior team members, and is passionate about online brand safety, we encourage you to apply!

Please note : Preferred location is Chicago; however, we are open to considering qualified candidates near other Golin office locations, especially Dallas, TX.

What You'll Do :

• Responsible for planning and managing the delivery of influencer vetting services, acting as a decision-maker for complex issues.
• You will oversee risk assessments and ensure the vetting team correctly identifies potential red flags associated with an influencer, such as past controversies, problematic content, or inauthentic engagement practices.
• You will help safeguard the client's brand reputation by providing oversight and guidance for the vetting of potential partnerships.
• Lead, develop and motivate team, protecting and promoting wellbeing and upholding brand safety standards.

Qualifications :

• 5+ years' experience in an agency or in-house communications position.
• Excellent verbal, written, presentation and problem-solving skills with proven ability to write clearly and cohesively.
• Comfort and confidence in working calmly in high-pressure, high-leverage situations and addressing sensitive subject matters.
• Social savvy with an understanding of how issues develop across digital.
• Experience leading the development of communications on behalf of a client or company confronted with a reputation-threatening issue and providing counsel to these entities based on associated brand reputation risks.
• Experience with Microsoft Office including Word, Excel and PowerPoint.
• Experience mentoring and growing junior team members.

Preferred Qualifications :

• Understanding of best practices and user dynamics and expectations for social platforms, including Instagram, Facebook, LinkedIn, Pinterest, X and TikTok.
• Curiosity about what constitutes and drives news, social media engagement and broader public interest.
• Current on influencer brand safety best practices, legal requirements, and emerging social media platforms.
• Familiarity with influencer networks and influencer identification, management, and measurement tools.
• Experience serving as part of an on-call rotation, or as an after-hours contact for a high-profile brand.

About Golin

Golin is a global public relations agency that helps companies create change that matters. Together, we discover powerful human truths that bind us, create with bravery, and collaborate inclusively and obsessively.

Golin's 1700 global employees operate across 50+ offices worldwide, allowing us to provide our clients with comprehensive solutions for multi-market, regional and global communications programs.

Recently named 2024 PRWeek's Agency of the Year, we tend to Go All In, in everything we do. We're especially committed to going all in for our people.

We challenge our employees to be courageously happy and have empowered them to do so by offering our LifeTime benefits program.

LifeTime offers flexible time off, enhanced family care, generous health and wellness benefits, workplace hybrid flexibility, and a monthly LifeTime stipend for the gym or hobbies.

Our expertise ranges from brand-building and cutting-edge digital content to corporate reputation, healthcare advocacy and measurement.

Golin aligns earned-first, data-driven creative with the customer journey through our collaborative G4 Model to deliver maximum impact for clients.

Our roster includes many of the largest CPG, retail, food, healthcare technology and consumer service companies in the world.

Salary range : $70,000 - $130,000

Golin has included the base salary range or hourly rate for this role. Actual compensation offered within the range will depend upon, among other factors : a candidate's skills, qualifications, and experience;

actual ranges for current or former employees in the role; and market considerations.

Any request to schedule an interview and any legitimate offer of employment will only come from an authorized representative of Golin.

We will never require an applicant to provide sensitive personally identifiable information in order to conduct an interview.

Golin is an Equal Opportunity Employer - M / F / Veteran / Disability / Sexual Orientation / Gender Identity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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