Online Branch Relationship Banker I

Summary Description

We are currently looking for an Online Branch Relationship Banker to join our Online Branch.

This position will work @Flex (a combination of both in the office and at home).

Check out more details below.

What you'll do

• Serve the customer in an accurate, professional, courteous, efficient manner and demonstrates the Bank's customer service standards with both internal and external customers.
• Assist customers with inquiries and / or problem resolution in a professional and composed manner and escalates to manager as appropriate.
• Use computerized systems for customer authentication, information gathering / validation and processing business as usual, as well as escalating exception transactions to senior team members.
• Perform within a complex, multi-functional technical environment.
• Ensure that the highest levels of customer service are provided, accurately and promptly.
• Learn to identify customer's current and future financial needs.
• Ensure all bank policies and procedures are followed for all duties related to the position.
• Ability to exercise discretion and handle sensitive and confidential issues.
• Follow all applicable laws and regulations.
• Perform other duties and projects as assigned.

What you'll bring

• High School Degree or GED required
• At least 1 year of previous banking experience plus 2 years of supervisor experience preferred
• Previous knowledge of bank products, policies, procedures and systems required
• Excellent customer service skills
• Must possess superior problem-solving skills, sound judgment and decision-making abilities
• Must be a team player who can work with a team of individuals to perform a variety of tasks, working toward common branch and bank objectives.
• Ability to perform essential functions of the job with or without accommodation

Bonus Points

• Ability to adapt and change in an evolving business
• Ability and desire to learn new technology
• Ability to think outside the box
• Must have excellent verbal and written business communication skills
• Must have solid computer skills

Our Hiring Process

After we review your application and feel you're a potential fit we will reach out with next steps. We work hard to meet our candidates on their time- sometimes that's a phone screen, video interview, or even a cup of coffee before meeting our team.

We are committed to keeping you updated along the way.

What you'll love about us :

Benefits & Perks :

Choose from one of our multiple comprehensive health care plans that best suits you and your family where you are in life right now.

HSA, FSA, PPO - we got you covered!)

• Enjoy 4 weeks of paid time off, 11 paid holidays, Birthday PTO, and 8 paid volunteer hours per year
• Save more for your future with our 401k retirement savings plan with a generous match and immediate vesting from nbkc. Now that's a sweet deal!
• Spend time bonding with your family with paid parental leave options
• Care for your whole person with access to our EAP and behavioral health advocates
• Take advantage of our wellness programs which include a wellness reimbursement account and an on-site gym facility.
• Flexible work options to allow you to do your job and live your life (Work-Life Integration for the win!)
• Enjoy anniversary awards for your 3- and 5-year anniversaries (That's serious cash money towards your retirement account, student loan refinancing or your HSA).
• Take a 4-week paid sabbatical for your 10-, 18-, and 25-year anniversaries

About nbkc :

nbkc isn't your average bank. We take your traditional financial institution and make it better.

We know what we offer our customers is only as good as the people behind the scenes who keep it going. That's why we make sure you're supported and encouraged along the way.

You'll work with some awesome, intelligent, and diverse people in a fun and forward-thinking environment and accomplish plenty of things you'll wanna brag about.

nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams.

We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.

nbkc has been proud to be recognized as one of Kansas City's Best Places to Work for 5+ years by the Kansas City Business Journal.

We're pretty proud to work here and we know you will be too!

Join us to find out!

nbkc bank is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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