MANAGER, TECHNICAL TRAINING - Onsite; Position requires candidate to be onsite at DCF HQ. Position can be flexible for remote during select periods throughout the year when necessary.

MANAGER, TECHNICAL TRAINING

Location : Onsite; Position requires candidate to be onsite at DCF HQ. Position can be flexible for remote during select periods throughout the year when necessary.

Contract Position

Primary Job Duties and Tasks

Training Strategy Development :

Design and implement comprehensive training plans to meet the project's objectives and

timelines.

Identify training needs by consulting with stakeholders and using needs assessments.

Material and Content Creation :

Develop and curate a range of training materials, including manuals, online learning modules,

and instructional guides.

Create engaging and informative training videos to enhance learning experiences.

Leading Training Sessions :

Plan, schedule, and conduct engaging and effective training sessions, both in-person and

online, for diverse groups of learners.

Utilize interactive training techniques to maximize participant engagement and knowledge

retention.

• Tailor training delivery methods to suit different learning styles and organizational roles.
• Manage logistics for training sessions, including scheduling, venue selection, and resource

allocation.

Continuously refine training approaches based on participant feedback and learning outcomes.

Innovative Training Solutions :

• Implement innovative training methods and technologies to enhance learning and engagement.
• Stay abreast of the latest trends in training and development to continually improve training

effectiveness.

Team Leadership and Collaboration :

• Lead and mentor a team of training professionals.
• Collaborate with project managers, IT specialists, and external partners to ensure training

aligns with project goals.

Communication and Reporting :

• Develop and maintain clear communication channels with all project stakeholders.
• Prepare and present reports on training progress and effectiveness to senior management.

Evaluation and Feedback :

• Establish evaluation metrics to assess training effectiveness and ROI.
• Act on feedback to continuously improve training programs.

Change Management :

Play a key role in managing change by preparing staff for transitions and new systems

implementations.

Additional Duties :

• Providing coaching and facilitation support
• Gathering client / customer feedback
• Engaging staff and building trust as a trusted advisor
• Improving the maturity of engaged teams
• Provide input, document requirements, and lead the design and delivery of training programs.
• Identify, analyze, and prepare risk mitigation tactics for all training activities.
• Evaluate and ensure user readiness.
• Define and measure success metrics and monitor training progress.

Specific Knowledge, Skills and Abilities (KSAs)

Bachelor’s degree in one of the following Business Administration, MBA or related field

preferred

Experience and knowledge of Training large organizations in best practices in principles,

methodologies, and tools.

• Ability to establish and maintain strong relationships.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Organized with a natural inclination for planning strategy and executing tactics.
• Familiarity with project mgmt. approaches, tools, and phases of the project lifecycle.
• Experience with large-scale training efforts

General Knowledge, Skills and Abilities (KSAs)

The submitted candidate(s) must be able to apply common knowledge, skills, and abilities in the

following areas :

1. Communication : Have the ability to clearly convey information, in both written and verbal

formats, to individuals or groups in a wide variety of settings (.; project team meetings,

management presentations, . Must have the ability to effectively listen and process

information provided by others.

2. Customer Service : Works well with clients and customers (.; business office, public, or

other agencies). Able to assess the needs of the customer, provide information or assistance to

satisfy expectations or resolve a problem.

3. Decision Making : Makes sound, well-informed, and objective decisions.

4. Flexibility : Is open to change, new processes (or process improvement), and new information.

Has the ability to adapt in response to new information, changing conditions, or unexpected

obstacles. Ability to receive and give constructive criticism and maintain effective work

relationships with others.

5. Interpersonal : Shows friendliness, courtesy, understanding, and politeness to others.

6. Leadership : Motivates, encourages, and challenges others. Is able to adapt leadership styles

in a variety of situations and is self-motivated.

7. Problem Solving : Able to identify, evaluate, and use sound judgement to generate and

evaluate alternative actions, and make recommendations as accordingly.

8. Team Building : Encourages, inspires, and guides others toward accomplishing the common

goal.