Hawaii - Senior Manager, Hawaii Sales Development Division

Saturday, August 24, 2024

Please ensure you read the below overview and requirements for this employment opportunity completely.

JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainment and travel services.

JTB Hawaii Travel continues to develop and integrate its expertise, experience and synergy in travel planning, destination promotion and event management as it seeks to further solidify its position as a full-fledged destination management company (DMC).

Position : Senior Manager

Senior Manager

Date : April 202 4

April 202 4

Company : Reports To :

Reports To : General Manager

General Manager

Division : Direct Reports :

Direct Reports :

Manager, Digital Solutions

Department : Job Rank :

Job Rank : FLSA Status :

FLSA Status : Exempt

Exempt

Salary Grade :

12 Pay Range : $65,000 - $105,000

Dayforce Code : Hawaii-Senior Manager - Sales Development and Digital Solutions

PRIMARY RESPONSIBILITIES : Under general direction of General Manager Hawaii Sales Development Division oversees the overall planning, purchasing, setup, and dissemination of information for all related B2B and B2C sales products.

In the Sales Development Department, we work closely with the manager to monitor team progress and workflow, aiming to optimize operational efficiency and economy while maximizing profits.

The Digital Solutions Department is responsible for the operation, maintenance, promotion, and marketing of the company's website.

Essential Functions

1. Merge the initiatives of the Sales Development Department staff with those of the Digital Solutions Department staff, and lead them to enhance the effectiveness of both efforts.

2. Remove obstacles that arise from collaboration to enable the Sales Development Department staff and the Digital Solutions Department staff to work together more effectively .

3. Merge the strategies set by the Sales Development Department Manager with those set by the Digital Solutions Department Manager, and lead them to ensure that both initiatives are more effective.

4. Work as a substitute for either the Sales Development Department Manager or the Digital Solutions Department Manager in their absence.

5. Improve the efficiency and effectiveness of the Sales Development department and determine new procedures when necessary.

6. Establish staffing plans and hiring requests, interview and handle hiring decisions with each department manager.

1. Plan, sell, organize, arrange, coordinate, and create new revenue sources for various group tours and individual customers.

Transmit details of tour arrangements to staff in all departments of JTB Hawaii, sales offices in Japan, and related offices.

2. Contact, consult, and negotiate with business partners to create new revenue sources. Research information related to special products.

Respond to inquiries from all clients and provide updated information to related staff and / or clients.

3. Respond to client inquiries, resolve their issues, sell JTB products and services, and increase profit to achieve department goals.

4. Arrange advertising contracts and override commission contracts with clients and various B2B agents. Determine rates, check vendor insurance, create cancellation policies, check contents, booking procedures, etc.

Determine omiyage rates and product line-up.

5. Promote services, update JTB Hawaii (JHI), Inc. corporate website, OliOli website, JHI web, HiBus web, Superstar, etc.

Compile relevant data for research and marketing purposes.

1. Create future action plans for department to expand company’s future effort.

2. Research, review tour and customer requirements, and utilize information to create related programs for the worldwide market.

3. Maintain tracking of products sold monthly. Prepare preliminary monthly products and passenger headcount reports.

1. Review business partner contracts and rates to ensure that information is correct for annual and seasonal programs with all contracted parties.

2. Update and maintain optional tour / omiyage tariff data in various in-house computer systems. Provide tariff data and information to relevant sections, Japan offices, etc.

for JTB tariff publishing.

3. Update contract information and distribute to relevant departments. Create various tables and codes for products. Collect information (including waiver forms, floor plans, etc.).

4. Analyze, support, and resolve work problems. Respond to and assist staff in solving work concerns and issues.

• Communicate with departments to resolve customer claims and complaints.
• Process charge waiver requests. Periodically meet with contract accounts to negotiate rates and conditions.

2. Establish and maintain a viable communication network and good relationship with business partners. Communicate information to and from Japan.

3. Communicate in person, by phone, fax, or e-mail with vendors to verify information. Check on quality control and address complaints.

Oversee quality control over all optional tours on all islands, frequently involving actual participation in various optional tours.

4. Coordinate with other departments and divisions in promotion and development of new programs.

Secondary Functions :

• Assist other departments or sections during peak periods as required.
• Help to cover in the absence of staff.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities :

• Bachelor’s degree or equivalent.
• Possess five (5) to seven (7) years work experience in travel / hospitality and tour planning industry or in the advertising industry.
• Possess at least five (5) years of managerial and supervisory experience.
• Able to professionally and effectively communicate with employees, business partners, and clients in English and Japanese (written and verbal).
• Possess knowledge of Hawaii’s tourism infrastructure, tour arrangement, optional tours, basic business concepts and procedures, reservations concepts and procedures, billing and invoice verification procedures, and Japanese culture and customs.

Additional knowledge of advertising is a plus.

• Able to plan, organize, and coordinate a wide variety of work efficiently, set priorities, and motivate staff.
• Able to work independently and cooperatively with all with employees, business partners, and customers in a professional and positive manner.
• Possess working knowledge and skills of basic computer systems and software, application programs, software programs, e-mail, and standard office equipment.
• Possess valid Hawaii driver’s license with clean abstract.

Working Conditions : Working Hours

Working Hours

Normal business hours : 8 : 00 AM to 5 : 00 PM, Monday through Friday, including holidays and weekends as deemed necessary.

• Air-conditioned office or remote workplace.
• May work in large, open room with approximately 50 to 60 employees and multiple computer consoles.
• Travel to various locations outside of the office, including occasional overnight travel out of Hawaii, where weather conditions may vary, including but not limited to noise, dust, fumes and vehicle exhaust.

Equipment Used

• In-house computer system, personal computer, printers, 10-key calculator, copy machine, facsimile machine, telephone and other standard office equipment.
• May use company car, if authorized by Corporate Operations, and camera for site inspections.

Physical & Mental Demands

• Able to visualize, articulate, solve complex problems and concepts, and make decisions based on available information.
• Able to exercise self-control, handle complaints and stressful situations in a calm and professional manner.
• Able to use judgment and discretion, and to plan and organize effectively.
• Able to handle stressful situations and solve problems in a calm and professional manner.
• Able to multitask and work with concentration, accuracy, and attention to detail.
• Constant pulling / lifting / carrying less than 25 pounds;
• Frequent pulling / lifting / carrying 25 to over 50 pounds, sitting, standing, walking, vision, hearing;
• Occasional pushing, running, stair climbing, bending, overhead reach;

Communication Demands

Constant requires talking and written communication to co-workers, customers and outside trade persons / vendors, talking on the telephone, supervising others, responding to written or verbal requests of co-workers and vendors, training / giving verbal instructions, receiving verbal and written instructions, writing / composing written language, reading, visiting / working at different worksites.

JTB Hawaii Travel, LLC is a drug free workplace and an Equal Opportunity Employer.

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