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Field Process Engineer, Epitaxy
Field Process Engineer, EpitaxyASM International • Chandler, AZ, US
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Field Process Engineer, Epitaxy

Field Process Engineer, Epitaxy

ASM International • Chandler, AZ, US
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Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

As a member of the Global Sales and Services business unit, our HVM Field Process Engineering team is the on-site process application expert in improving process run on our tool sets at our customer locations. This role is specifically focused on Epitaxy process engineering , including silicon and silicon carbide epitaxy. You'll be working with ASM's cutting-edge Intrepid platform to optimize epitaxial film quality, uniformity, and throughput in HVM environments. The Field Process Engineer is a technical bridge between the customer process teams, the customers hardware teams and the customer account team.

The Field Process Engineer is a key customer interface and must demonstrate responsibility and proper communication when interacting with the customer. Delivering customer satisfaction is a key objective in this role. Engineers in this role often transition into technical leadership, customer strategy, or product development roles. You'll have visibility across ASM's global innovation teams and access to advanced R&D resources.

Key Responsibilities

Key Responsibilities

  • On-site process support : Support equipment qualification during installation start-up to ensure achieve customer process specifications are achieved, customer schedule is achieved, and ASM budget is achieved.
  • Trace achievement of customer specifications through installation, start-up, and warranty phases, and drive containment, short-term solutions, and long-term solutions that ensure the customers' requirements are achieved.
  • Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders – especially sharing lessons learned within our key account organization and Global Sales and Services business unit.
  • Ensure communication vehicles, telephone, email, and presentation, etc., facilitate efficient and consistent follow-up with internal and external stakeholders.
  • Work closely with the Customer to design and conduct experiments to meet the Customer's need (new development, CIP, troubleshooting, tool-to-tool matching).
  • Evaluate, understand, and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
  • Drive continuous improvement of the customer experience through team, process, and support tool development.

Competencies to be Successful

Competencies to be Successful

  • Capable of working in a multi-cultural organization.
  • Remain poise in high-stress situations.
  • Accountability for one's work.
  • High empathy for our customers.
  • Strong troubleshooting methodology and solution selection experience.
  • Driven to eliminate failure modes and drive solutions by collaborating with multiple stakeholders.
  • Well organized individual capable of illustrating those thoughts and translating plans into action within a matrixed environment.
  • Excellence in communication (verbal and written)
  • Tenacity to get the job done thoroughly and accurately.
  • Proactive attitude to resolve issues.
  • Being able to adapt to change in priorities based on customer requirements.
  • Education / Experience / Skills Requirements

    Education / Experience / Skills Requirements

  • Master's or PhD in physical chemistry, chemical engineering, electrical engineering, materials science, or physics.
  • Broad technical experience and business perspective preferably in the Semiconductor / Capital Equipment industry.
  • Knowledge of and experience with semiconductor device applications, vacuum techniques, film characterization and metrology techniques, and deposition processes and equipment. Preference will be given to candidates who have a demonstrated history of working in HVM environments preferably with ASM equipment.
  • Experience on ASM Intrepid process tool and / or Epitaxy process.
  • Experience with advanced troubleshooting / structured problem analysis methodologies.
  • Experience designing and conducting experiments, in addition to measuring and interpreting experimental output, aimed at fulfilling stated objectives using DOEs and statistical methods.
  • Proactively support escalations, develop and manage action plans, and ensure clear communication between customer, service team, business unit, or other sub-suppliers.
  • Ability to travel up to 25%, as necessary and possibly for extended periods of time for training and technical engagement, as well as to other Customer sites, as needed.
  • In case of escalations, additional hours and working weekends may be required.
  • Must understand the Intellectual Property boundaries between ASM and the Customer and be able to maintain IP, as appropriate, during all external and internal interactions.

    Apply today to be part of what's next.

    We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

    ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

    ASM is hiring! Review all of the job details and apply today :

    J-18808-Ljbffr

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