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Desktop Support Technician

Desktop Support Technician

MetroSysWalnut Creek, CA, US
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Job Summary :

  • We are seeking a skilled Desktop Support Technician to provide onsite technical support across multiple local locations.
  • The technician will be responsible for troubleshooting hardware and software issues, setting up and configuring desktop systems, and providing general IT support to employees.
  • This is a field-based role that requires travel between company locations to ensure smooth operation of all desktop and network-related systems.

Key Responsibilities :

  • Onsite Technical Support : Provide hands-on support for desktop computers, laptops, printers, and other office equipment.
  • Diagnose and resolve hardware, software, and networking issues for end-users in a timely manner.
  • Set up, install, and configure workstations, including operating systems, software applications, and peripheral devices.

    • User Support and Troubleshooting :

  • Assist users with technical problems related to desktops, laptops, and mobile devices.
  • Resolve issues related to Microsoft Office, email clients, VPN access, and other business-critical applications.
  • Provide support for network connectivity issues, printers, and other office IT equipment.

    • Travel Between Locations :

  • Regularly travel between multiple local offices to provide onsite IT support as needed.
  • Coordinate with local site managers to prioritize and address support tickets based on urgency and business needs.
  • Maintain inventory and equipment at each location, ensuring all hardware is functional and properly configured.

    • Setup and Configuration :

  • Install, configure, and troubleshoot hardware such as desktops, laptops, printers, and network devices.
  • Manage user accounts, permissions, and access in accordance with company policies.
  • Assist in the deployment and setup of new systems, including imaging, patching, and testing hardware before deployment.

    • Preventive Maintenance and Updates :

  • Perform routine maintenance and updates on all desktop systems and peripherals to ensure optimal performance.
  • Manage software updates and security patches to keep systems compliant with company security protocols.

    • Documentation and Reporting :

  • Maintain detailed records of support activities, configurations, and inventory for each location.
  • Ensure all service tickets are logged and resolved in the company’s IT ticketing system.
  • Provide feedback and suggestions for improving IT services and processes.

    • Skills and Qualifications :

  • Proven experience as a Desktop Support Technician or similar role.
  • Strong knowledge of Windows and Mac OS environments, along with familiarity with desktop hardware and software troubleshooting.
  • Experience with Microsoft Office 365 , Active Directory, and VPN setup and support.
  • Basic understanding of networking, including TCP / IP, DNS, and DHCP.
  • Excellent problem-solving skills with the ability to troubleshoot hardware, software, and network issues.
  • Strong communication skills with the ability to explain technical concepts to non-technical users.

    • Other Requirements :

  • Ability to travel to multiple local locations regularly (valid driver's license required).
  • Strong customer service orientation and ability to work independently.
  • Flexibility to respond to urgent support requests across locations.
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    Desktop Support Technician • Walnut Creek, CA, US

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