Technology - Technology Service Desk I/Senior Help Desk/Onsite Support Analyst
Job Description :
Senior Help Desk / Onsite Support Analyst provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution.
Provides guidance, assistance, coordination and follow-up on problems and ensures resolution. Provides support to a specific group of customers on applications, infrastructure and technology related activities for small projects.
Works with application developers and operations to support production applications and customer-specific operations. Trains customers on new products, applications and platforms.
Contributes to the achievement of team objectives. Bachelor's degree in a related discipline or equivalent work experience required.
Experience in technical and customer-support required, experience in the securities or financial services industry is a plus.
Call Notes :
- Onsite 5 days per week, M-F 8am-5pm
- 12 month contract
- Imaging within Windows environment
- Windows versions 10 and 11
- Will work regularly with end users
- 15-20 desktops out at a time
- Tickets in ServiceNow
- 1 interview (MS Teams)
- Any Mac experience is a plus but not required
- Degree is not required; if no degree, candidate should have a certification
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