Front Desk Care Coordinator

ABOUT US :

We are reimagining mental healthcare for modern life, customizing a balance of psychiatry, novel treatments (e.g., psychedelics, TMS), psychotherapy, functional medicine, and wellness integrations (acupuncture and nutrition) to support the whole person and their unique needs.

With an office in Lower Manhattan, we offer both virtual and in-person care.

Our work is grounded in a 360-degree view of the person. We believe in compassionate care that is personalized and tailored to the needs of the individual.

We believe in collaboration, diversity, and modernity within our model of care.

ABOUT THE ROLE :

Being Health, a progressive model of mental healthcare, backed by science and experts in psychiatry and behavioral health, is seeking a Front Desk Care Coordinator who is highly organized, compassionate, person-centered, and dynamic.

As the initial point of contact for our practice, the Front Desk Care Coordinator plays a pivotal role in delivering exceptional service to our patients and contributing to a positive and inclusive work environment among clinical staff.

Shifts : 4 days per week. 8 hours per day. (On-site).

You will :

• Promptly answer incoming calls and emails. Provide accurate information to prospective patients regarding our unique clinical model, appointment scheduling and billing.
• Warmly and professionally greet patients, visitors, and vendors.
• Maintain accurate patient profiles in our Electronic Health Record system.
• Efficiently manage an integrated appointment schedule for multiple providers, patients, and appointment types.
• Investigate and resolve patient issues, escalating to appropriate departments as necessary.
• Verify and manage patient financial information, collect payments, and submit superbills and / or third-party claims.
• Maintain a clean and organized front desk and patient area.
• Organize and manage office and medical supply inventory.
• Perform administrative and clerical support tasks such as, retrieving, printing, copying, scanning, and faxing documents as needed.
• Collaborate with the clinical team to ensure a smooth workflow and exceptional patient care.
• Strictly adhere to HIPAA regulations and uphold patient confidentiality at all times.

Requirements :

• High School Diploma or equivalent; Associate's degree preferred; additional certifications or coursework in healthcare administration are advantageous.
• 1-3 years as a receptionist or in a similar customer-facing role.
• Prior experience in a behavioral health and / or group outpatient practice is required.
• Proficiency in electronic health records systems and basic computer applications.
• Outstanding communication and interpersonal skills, with a commitment to providing excellent customer service to diverse individuals.
• Exceptional organizational and multitasking abilities, with meticulous attention to detail.
• Professional demeanor and the ability to handle challenging situations with patience and empathy.
• Familiarity with HIPAA regulations and a strict commitment to patient privacy and confidentiality laws.

Our unique Being Health culture - inclusion and diversity make us different. At Being Health, we see diversity and inclusion as a source of strength in transforming healthcare.

We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system.

Individuals seeking employment at Being Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

Additionally, Being Health provides reasonable adjustment / accommodation to qualified individuals with disabilities. To make a confidential request, either to apply for a job or to perform your job, please contact cwu@beinghealthadmin.co.

We consider an individual’s qualifications, skillset, and experience in determining final salary. The expected wage range for this position is $20-26 / hr and the exact offer will be commensurate with qualifications and years of experience.

WHAT WE NEED FROM YOU :

Please send a brief cover letter and resume to careers@beinghealth.co.

About Being Health :

We are reimagining mental healthcare for modern life, customizing a balance of psychiatry, novel treatments (e.g., psychedelics, TMS), psychotherapy, functional medicine, and wellness integrations (acupuncture and nutrition) to support the whole person and their unique needs.

With an office in Lower Manhattan we offer both virtual and in-person care.Our work is grounded in a 360-degree view of the person.

We believe in compassionate care that is personalized and tailored to the needs of the individual. We believe in collaboration, diversity, and modernity within our model of care.